Merge enables B2B companies to add hundreds of integrations to their products, making it easy to access and sync their customers' data. We offer Unified APIs that provide normalized data across key software categories, including accounting, HRIS, ATS, CRM, file storage, and ticketing. Thousands of companies trust Merge to power their integrations, enabling them to unblock sales, reduce customer churn, accelerate time to market for new products, and save engineering costs and resources. As a core component for the future of modern B2B AI infrastructure, Merge is building the data integration layer that powers the next generation of AI products and companies. By solving the complex challenges of data access and normalization, Merge accelerates the development and deployment of AI solutions while ensuring the highest standards of security and performance. Technical Support Engineer at Merge As a Technical Support Engineer, you will be responsible for providing high-quality support to our customers and prospects, including troubleshooting technical issues and assisting with integrating Merge into our customers' products. You'll work closely with engineering and platform teams to debug issues, squash bugs, and prioritize customer requests. The ideal candidate will have a strong technical background with experience with APIs, excellent problem-solving, communication, and customer service skills. Your work as a Technical Support Engineer will be of high value and have a direct impact on the bottom line of Merge's product offerings to our customers, with increased levels of internal and external visibility. What you will do: Provide technical support to customers via online chat, email, and Slack Troubleshoot technical issues and provide solutions to customers in a timely manner Assist with the integration of Merge into our customers' products Collaborate with other teams, including engineering and platform, to identify and resolve customer issues Create and maintain help center guides and documentation Create the foundation for a successful and rapidly growing support engineering team! The ideal candidate will have 3+ years of experience working in technical support, customer-facing engineering roles, or solutions engineering roles Computer science background or other technical/quantitative Strong verbal and written communication skills Strong problem-solving skills Strong work ethic, goal-oriented, and great attention to detail Prior startup experience is a plus Compensation The cash compensation range for this role is $110,000- $134,000 Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, and certifications. In addition to cash compensation, all full-time employees receive an equity compensation package. Benefits: Unlimited PTO + 10 company holidays Quality health, vision, and dental insurance 401K Plan $200 one-time home office stipend Free dinner when working past 7 pm Merge is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, veteran status, or any other protected class. #J-18808-Ljbffr