This posting deadline has been extended and is scheduled to close on Friday, August 15 at 11:59pm MST.  If a sufficient number of qualified applications are received, this posting may close early. Apply today!

About the job:

Are you a tech-savvy problem-solver with a passion for helping others? We're looking for a Technical Support Engineer to join our team!

In this role, you'll be the go-to person for all things tech for our remote and onsite employees. From troubleshooting software and providing hardware support that ensures our audio/video equipment and mobile devices run smoothly.

If you love diving into technical challenges, maintaining computer systems, and providing top-notch support, we want to hear from you!

Required Skills What you will do:

Technical Issue Resolution :  Provide end-to-end resolution of employee and customer technical issues.  Act as initial point of contact for all computer and system related concerns from onsite and remote employees and customers.  Log, track, identify, research, and resolve software, hardware, application security, telecommunications, mobile, and audio video issues.  Properly escalate unresolved issues to appropriate internal and external teams.  Prioritize and manage many open issues at one time.  Prepare accurate and timely reports.

Application security: Support and maintain user account information including rights, security and system groups in multiple LDAP and custom developed user directories.  Setup and maintain new hire security and terminations.  Maintain user application security and perform auditing to ensure protection of assets.  Perform confidential user security research and reporting.

Build and maintain computer hardware and software:  Build, maintain, install, and update all user’s computer hardware and software.  Evaluate and recommend hardware for purchase.  Build employee remote and onsite hardware.  Configure and deploy desktop operating systems and employee applications, ensuring security standards are met.  Maintain hardware and software inventory systems providing detailed inventory reports and statistics.

Project support and training:  Provide technical knowledge, skill and research to special projects as needed.  Provides training to employees on company hardware and software.

Required Experience What you will need (minimum qualifications):

A bachelor’s degree plus four (4) years’ relevant IT work experience or an equivalent combination of education and experience

Microsoft Operating Systems, including Microsoft O365

Preferred:

Directly related workers compensation business related experience

Relevant Certifications

Technology: Tanium, ServiceNow

Job location: This position requires regular presence at the Helena, Montana office.

Compensation and Benefits:  Starting salary for the position (2E) begins at $62,800 - $78,500. This is an exempt position.

Montana State Fund offers excellent benefits, paid time off, and a competitive compensation program, including:

Excellent health insurance with dental, vision, life, long-term disability and more, with optional dependent coverage.

Flexible spending accounts for dependent care and medical expenses.

Public employees’ retirement plan tax-deferred contributions with a generous employer match.

Optional 457(b) deferred compensation to further increase retirement savings.

Higher education reimbursement and other training and development programs.

Robust personal leave, paid holidays, and extended leave.

What you will do:

Technical Issue Resolution :  Provide end-to-end resolution of employee and customer technical issues.  Act as initial point of contact for all computer and system related concerns from onsite and remote employees and customers.  Log, track, identify, research, and resolve software, hardware, application security, telecommunications, mobile, and audio video issues.  Properly escalate unresolved issues to appropriate internal and external teams.  Prioritize and manage many open issues at one time.  Prepare accurate and timely reports.

Application security: Support and maintain user account information including rights, security and system groups in multiple LDAP and custom developed user directories.  Setup and maintain new hire security and terminations.  Maintain user application security and perform auditing to ensure protection of assets.  Perform confidential user security research and reporting.

Build and maintain computer hardware and software:  Build, maintain, install, and update all user’s computer hardware and software.  Evaluate and recommend hardware for purchase.  Build employee remote and onsite hardware.  Configure and deploy desktop operating systems and employee applications, ensuring security standards are met.  Maintain hardware and software inventory systems providing detailed inventory reports and statistics.

Project support and training:  Provide technical knowledge, skill and research to special projects as needed.  Provides training to employees on company hardware and software.