Unlock your potential with Quantum ePay® - a payment processing firm that helps business owners lower their costs, earn more money, and improve their quality of life. We're looking for a Technical Support Engineer to support the growth of a cutting-edge chargeback and dispute resolution platform. This role will play a key part in client onboarding and technical integration, ensuring seamless data connectivity and long-term success. You'll work directly with APIs, webhooks, and backend systems to translate client needs into scalable solutions, collaborating across internal teams and external stakeholders to drive impact at the intersection of payments, data, and automation. If you enjoy solving complex problems at the intersection of payments, data, and customer success, join our growing team! ESSENTIAL DUTIES AND RESPONSIBILITIES Assist in reviewing integration requests and supporting technical discovery with internal stakeholders Help translate client use cases into basic API workflows using RESTful endpoints and webhook events Contribute to the development and testing of integration solutions under the guidance of senior engineers Provide support for data mapping, query development, and formatting using JSON, SQL, and Python Monitor integration performance and support issue resolution by reviewing logs, payloads, and API responses Assist in documenting integration processes, known issues, and repeatable steps in internal playbooks Participate in QA validation and support end-to-end testing with the DevOps and Product teams Maintain a clear, organized ticket history and task status in Jira or other project tracking tools Communicate clearly with internal teams to ensure alignment on integration goals and timelines QUALIFICATIONS 1-2 years of hands-on experience in software development or technical support Basic proficiency in Python, with exposure to RESTful APIs and JSON payloads Familiarity with SQL and databases such as PostgreSQL or MySQL Exposure to tools like Postman, Git, or scripting tools for testing and validation Comfortable reading API documentation and assisting with integration setup or troubleshooting Detail-oriented with good organizational and communication skills Willingness to learn and grow in a collaborative, fast-paced SaaS or fintech environment Bonus: Exposure to payment platforms, CRMs, or chargeback/dispute processes is a plus WHY WORK HERE? Awarded Top Workplace of Orange County by the OC Register three years in a row! Flex PTO! Remote flexibility! Work hard, play hard culture! Proven "promote from within" mentality! Benefit offerings: Medical, dental, vision, acupuncture and chiropractic 401k Safe Harbor; 100% employer match processed semi-monthly, up to 4%