TBG | The Bachrach Group provided pay range This range is provided by TBG | The Bachrach Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $85,000.00/yr - $90,000.00/yr Direct message the job poster from TBG | The Bachrach Group Were partnering with a national Managed Service Provider to hire a Level 2 Support Engineer for their Dallas team . This is a client-facing role where you'll take ownership of IT systems, resolve advanced support issues, assist Level 1 staff, and help drive key IT projects forward. What Youll Do System & Network Support Administer and troubleshoot Active Directory, Group Policy, DNS, DHCP, VLANs, VPNs, and RDP Support Office 365/Exchange, Windows servers/desktops, and Microsoft applications Deploy and manage cloud platforms including Azure, Intune, SharePoint, and OneDrive Oversee backup solutions and apply security best practices Technical Support & Projects Act as an escalation point for complex technical issues Troubleshoot hardware, software, and networking problems Collaborate on projects involving migrations, virtualization, email, and cloud infrastructure Maintain clear documentation of systems and processes Participate in on-call support rotation What You Bring 4+ years of hands-on IT support experience (MSP background strongly preferred) Proficiency in Windows environments, networking fundamentals, and cloud platforms Experience with SonicWALL, Office 365, Azure AD/Intune, Hyper-V, and backup systems Comfortable with ticketing systems and RMM tools (ConnectWise a plus) Strong problem-solving, communication, and documentation skills Team-oriented with a growth mindset and a customer-focused approach Medical, dental, and vision insurance 401(k) plan Flexible vacation policy Positive, team-oriented work culture Training and development opportunities Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at TBG | The Bachrach Group by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Technical Support Engineer jobs in Irving, TX . Dallas, TX $51,000.00-$85,000.00 1 day ago Dallas, TX $52,000.00-$80,000.00 1 month ago Technical Support Specialist, IDX Broker Southlake, TX $38,000.00-$45,000.00 6 days ago Technical Support Engineer ( 4G / 5G 3GPP technologies) Dallas-Fort Worth Metroplex $60,000.00-$80,000.00 2 weeks ago Dallas, TX $7,900.00-$8,900.00 4 weeks ago Sr. Technical Support Engineer, US Government, VM Specialist Senior Technical Support Engineer, US Government, XSIAM Technical Field Support Analyst III (452199) Fort Worth, TX $80,000.00-$95,000.00 6 days ago Sr. Technical Support Engineer, Prisma Access Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr