Tier 2 Help Desk Support Engineer, Omaha

Title Tier 2 Help Desk Support Engineer

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description Our Verticomm team is expanding and we are currently seeking experienced Help Desk associates to join our team. We're looking for career minded and motivated technical specialists who enjoy workng in a collaberative team environment and who enjoy helping customers in a various technical environments to resolve technical issues utilizing a wide range of solutions. Help Desk Support Engineer Due to expansion we are currently seeking a Tier 2 Help Desk Support Engineer. You will be responsible for answering customer calls and emails, preparing and monitoring service tickets, and performing remote technical support, and on site client support. You must have strong customer service skills, proficiency with Microsoft Office, experience working with a Help Desk ticketing system and a life-long learning mentality. Candidates must be comfortable working in a fast-paced team environment and truly enjoy helping their team and customers. Essential Responsibilities: Provide a wide range of technical support to a large client base

Resolve support requests professionally and efficiently

Work with our internal engineering team on escalated issues

Utilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress, changes and service outages

Create and maintain knowledge base documentation

Install, test and configure new computers, servers, software, printers and network equipment

Complete proactive and reactive maintenance of servers and workstations remotely.

Contribute to a highly-productive team environment.

Knowledge/Skills Required: PC and Mac support

Active Directory management

Proficient in Microsoft Office, Exchange and Office 365

Network hardware and connectivity troubleshooting/configuration (switches, firewalls, VPN, NAS devices, WAPs, etc.)

Windows Server 2008 and 2012 support

Basic computer security concepts

Knowledge base management

Education/Experience Required: Minimum of High School diploma, Associate’s or Bachelor’s degree in Computer Science preferred

Minimum of 2 years’ experience working in a technical support role, 3-5 years’ experience preferred

A+ , Net +, Sec + certification preferred

Work environment: Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Benefits and Perks: Pay rate- $25-$35 per hour or higher based on credentials and experience. Generous vacation policy, paid holidays, and paid sick time Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid) Short-Term and Long-Term Disability Insurance Company-paid Group Life insurance Company-paid Employee Assistance Program (EAP) Employee-paid Pet Insurance and optional supplemental insurance coverage Vested 401(k) with company match and financial wellness programs Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options Career growth and learning opportunities …and so much more!

Other reasons why you should join our team:

We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row! We have consistently grown double digits since 2000.

Why join our team:

We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events.

We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including:

•Team Lead, Supervisor and Management for our various departments

•Internship to hire, Specialist Sales Roles, Named Account Management, Sales and Branch Management

•Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division

We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off. #jp2 Position Requirements Full-Time/Part-Time Full-Time Position Help Desk Support Engineer Exempt/Non-Exempt Non-Exempt Open Date 8/12/2025 Location Omaha About the Organization At ACP our goal is to assist our clients by optimizing technology, enhancing productivity, reducing business risk and maximizing return on investment. Leveraging our expertise and experience, we offer a customized approach to designing, developing and implementing end-to-end solutions scaled to meet client needs.