Job Summary

The Application Engineer is a technically proficient and customer-oriented professional responsible for delivering advanced support, conducting product training, and facilitating the integration of solutions into customer systems. This role acts as a key technical advisor, bridging the gap between customer needs and internal product development, while contributing to the continuous improvement of power reliability and system performance.

Responsibilities Provides advanced-level technical support to internal and external customers. Delivers expert-level product application training. Offers on-site technical support and troubleshooting for complex customer issues. Conducts proof-of-concept testing and validation for key customer applications. Communicates customer insights ("voice of the customer") to Product Management and Marketing teams. Consults with customers on system designs, specifications, and technical documentation. Develops technical papers and videos to demonstrate product integration and application. Collaborates with internal stakeholders to ensure a consistent and unified customer service experience. Researches and evaluates competitive and emerging technologies. Documents customer interactions and technical inquiries in the CRM system. Continuously improves support processes related to power reliability. Qualifies system design requirements through functional specification reviews or direct customer engagement. Represents the company as a subject matter expert at trade shows, conferences, customer visits, social media, and industry forums. Participates in local, national, and international meetings in accordance with corporate policies. Provides emergency service support as needed. Assists sales engineers in developing strategic accounts and converting opportunities into successful outcomes. Performs other duties as assigned. Qualifications Bachelor's degree in electrical engineering or mechanical engineering. 5 - 7 years of experience in industrial electrical systems or surge protection technologies. Familiarity with NFPA 79, NEC, and UL standards for surge protective devices (SPDs). Hands-on experience with: Installing and configuring SPDs in industrial environments Working with OEMs, panel builders, or automation systems Troubleshooting and optimizing power reliability solutions Knowledge of wiring, grounding and bonding systems, lightning protection and electrical safety codes is essential. Individuals must be highly technically competent. In addition, he or she will need to be flexible and customer oriented. While this position is technically oriented, everything done is to support our customers and drive sales into the local market. That said, a "customer first" mindset is paramount. Essential Job Functions Position will be based out of Houston, TX, and our Customer Technology Center This will be a hybrid position, where on-site days will be required (for training and customer support) and days working from home will be permitted. The general in-office guidance is 3 days per week, but training requirements will force deviations from that. As a result, our hybrid approach with this position will be very flexible.

30% Travel Requirement (5% Overseas) Must be able to lift 50 pounds Must be able to sit and/or stand for extended periods of time (2-4 hours at a time) Must be able to work on a computer for extended periods of time (up to 4 hours at a time) Must be able to travel in vehicles (automobiles, trains, and planes) for up to 10 hours Must be able to communicate effectively in verbal and written English Must comply with company dress code guidelines Regular and on-time attendance Timely reporting of expenses

What's in it for you?

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, bonus plan and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, auto allowance, life insurance, short & long-term disability, assistance, and more!

#LI-RD1

Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 x3490 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday - Friday or email HR@phoenixcontact.com.

Notice to Staffing Agencies, Placement Services, and Professional Recruiters:

Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact's resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact's Director of Organization Development and Talent Acquisition or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.