CNC Service Engineer

5 Days Old

Job Description

Job Description
Position Overview:

The Service Engineer provides expert-level maintenance, installation, and repair of CNC machine tools at customer sites and via remote support. Ideal candidates will possess excellent technical capabilities, strong interpersonal skills, and a commitment to outstanding customer service.

Essential Job Functions:

  • Perform installation, routine maintenance, diagnostics, and repair of CNC machine tools.

  • Document technical information clearly and accurately, updating service records consistently.

  • Prepare, generate, and analyze service reports, including ongoing documentation and special requests.

  • Collaborate effectively with customers’ service engineers, providing guidance, assistance, and training on newer product lines.

  • Maintain exceptional communication and customer service standards, proactively building strong relationships with customers.

  • Handle challenging customer situations professionally and positively, ensuring prompt issue resolution and collecting feedback to improve services.

  • Additional responsibilities as assigned by management.

Minimum Qualifications:

  • Bachelor’s or Associate's degree in a technical discipline preferred.

  • 3-5 years of hands-on experience with electrical and mechanical troubleshooting of CNC machine tools.

  • Familiarity with DMG MORI machines and Fanuc, Mitsubishi, or Siemens controls strongly preferred.

  • Proven ability to read and interpret mechanical drawings, electrical schematics, and PLC ladder diagrams.

  • Excellent written and verbal communication skills, with a strong customer service orientation.

  • Proficiency in Microsoft Word, Excel, and Outlook.

  • Adaptability to frequently changing priorities, deadlines, and unexpected situations.

  • Ability and willingness to travel up to 50% throughout a multi-state region, via car or air travel. Employees are expected to report to the Technical Center when not at customer locations.



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Location:
Hoffman Estates
Category:
Manufacturing

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