Computer Systems Support Engineer

New Yesterday

Must Have Technical/Functional Skills Assist users with general technologies, including Windows 10/11, Virtual Desktops, MacOS, and workstation hardware (Mac, Dell, HP) Customer handling skill Problem solving Excellent Communication
Roles & Responsibilities • Willingness to work in flexible shift schedules and available for on call support • Diagnose and resolve basic video conferencing issues, including Microsoft Teams and Zoom. • Independently manage escalations and prioritize tasks while communicating effectively across all organizational levels. • Manage and troubleshoot Citrix Virtual Apps and Desktops. • Operate and troubleshoot in-room video conferencing systems from vendors like Poly and Cisco. • Provide comprehensive support for end-user hardware, software, and peripherals. • Support mobile technologies such as iOS devices, Workspace ONE, and Intune. • Experience in handling tickets via ITSM tool preferably Service Now • Ability to work independently and manage tasks effectively. • Experience working with a team in a larger IT environment. • Experience working with video conferencing systems from companies like Poly and Cisco. • Good communication skills, able to interact with different IT customers, including leadership. • Good knowledge of common technologies, such as: Windows 10 and 11, Virtual Desktops & MacOS • Knowledge of Microsoft Endpoint Configuration Manager and JAMF. • Some familiarity with Citrix Virtual Apps and Desktops. • Experience helping users with their computers, software, and devices
Salary Range: $55,000 - $65,000 a Year
TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
In order to comply with U.S. laws and regulations pertaining to this position, the person(s) hired must be a U.S. Citizen or U.S. Permanent Resident (i.e. Green Card Holder)
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Location:
Columbus, OH, United States
Category:
Computer And Mathematical Occupations

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