Join Zoom's Contact Center Solution Engineering Team

Zoom is looking to grow its global Contact Center Solution Engineering team. Do you have a passion for working with customers? Do you have experience working in the Contact Center industry? Do you have a passion for diving into technology that powers better customer experiences? If so, we would love to have you join us here at Zoom! The Contact Center Solutions Engineer designs, implements, and optimizes solutions to meet organizational and customer needs. They collaborate with cross-functional teams to ensure seamless integration and functionality of technologies.

Responsibilities include designing and implementing contact center solutions to meet business requirements and customer needs, collaborating with stakeholders to gather requirements and provide technical expertise for contact center projects, optimizing contact center technologies to improve efficiency and customer experience, troubleshooting and resolving technical issues related to contact center solutions, providing training and support to end users on contact center technologies and best practices, and staying updated on industry trends and best practices in contact center solutions.

We're looking for someone who possesses a Bachelor's in Computer Science, Information Technology, or a related field, is proficient in contact center technologies such as IVR, ACD, and CTI, has excellent communication and interpersonal skills for collaborating with cross-functional teams, is experienced in designing and implementing contact center solutions, has knowledge of telephony systems and call routing strategies, is familiar with CRM systems and their integration with contact center solutions, possesses excellent problem-solving abilities and attention to detail, and is able to adapt to changing technology and business requirements in the contact center environment.

Salary Range or On Target Earnings: Minimum: $146,000.00 Maximum: $319,400.00. In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 08/30/25.

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits as part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential.