Customer Quality Engineer 1
76 Days Old
Business Description:
ITW Shakeproof serves major automotive OEMs and their tier suppliers with metal, cold-headed fasteners totaling approximately $160m in revenue. In addition to ITW's industry leading research and development capabilities, ITW Shakeproof enhances our customers' competitive advantage by:
- Maintaining advanced engineering and manufacturing facilities in North America.
- Exchanging product, process, and benchmarking information with sister units worldwide.
- Continually improving processes, material, and designs to ensure every product exceeds customer specifications while providing unparalleled value.
ESSENTIAL FUNCTIONS:
This position is a divisional resource responsible for ensuring exemplary support of quality complaints at our automotive and industrial customers. The Quality Engineer is instrumental in ensuring product quality for customers and investigating and remediating potential issues. As a customer facing role, the individual should expect frequent travel to our customer locations (primarily in the Midwest).
- Actively manage inspection/quality practices to eliminate escapes and minimize customer returns.
- Review and track all internal and customer quality concerns (NCRs). Work with customers, engineering, operations, and vendors and other company functions to determine appropriate corrective actions and facilitate the effective closure of these actions.
- Team member for the APQP process for new product development and launch; including, but not limited to PFMEA, Control Plans, Process Flow, Design for Manufacturability, etc. Interface with design and production team in coordinating release of new products.
- Report on the performance of the QMS, metrics, and all related issues during Management Reviews or as appropriate. Recommend appropriate improvements.
- Maintain all Quality Assurance records.
- Responsible for development and continuous improvement of the company's Quality Management System.
- Support internal and supplier audits, as required by customers and the company's Quality Management System. Serve as the organizations Management Representative for audits from outside sources.
- Drive cost improvement, productivity, and continuous improvement initiatives throughout the division, including Six Sigma, SPC, and lean manufacturing initiatives.
- Provide or facilitate the realization of training to employees as required, including indirect mentoring of maintenance and production resources.
- Support and enforce all plant safety and environmental requirements and policies.
MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's degree in Mechanical, Industrial, or Manufacturing Engineering or at least 5 years of relevant functional experience.
- Preferred two (2) to five (5) years relevant experience in Metals or Automotive.
- Proficiency in ISO 9001, TS 16949, and OHSAS 18001.
- Proficiency in Microsoft Office applications: Outlook, 365, SharePoint, OneNote, Lync, Word, Excel, PowerPoint, etc.
- Independent and organized work style: ability to effectively manage time and prioritize workload, adapt to change, and consistently meet deadlines.
- Must possess good interpersonal, communication (verbal and written), critical thinking, organizational, statistical, and strong computer skills.
- Must be able to work closely with customers, suppliers, manufacturing, managers, and sales to resolve quality issues.
- Must have ability to motivate, coach, and lead others.
- Pragmatic and results-oriented, analytical, with strong attention to detail.
Compensation Information:
$83,600 - 94,408
- Location:
- Elgin
