Customer Quality Engineer

New Today

WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world's most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. AMD together we advance_
THE ROLE: In this customer quality engineering role, you will support customer quality engagements across several AMD markets for board & component products. KEY RESPONSIBILITIES: Work with key customers to understand their quality requirements, our performance, and help resolve quality related issues. New product introduction support. Support marketing messaging related new product release for components & boards. Work with PLQ to drive customer 8D resolution and preventive action. Manage quality perception with sales, factory, and key customers. Understand emerging customer quality, use profiles, and environmental requirements. Shape & improve customer quality scorecard results. Plan and manage customer technology assessments, audits, and visits. Drive customer issue handling. Work closely with sales FAE's & technical support to diagnose application issues & other customer problems. Resolve customer issues to root cause and corrective actions. Ensure smooth internal factory hand-offs with internal technical teams for customer issues & product returns. Provide technical application assistance in failure analysis. Craft and deliver appropriate messaging for customer impacting PCN or quality issues.
PREFERRED EXPERIENCE: Extensive experience working in semi-conductor or electronics in either quality, product engineering, support, or a direct sales role. Experience with application hardware design, semiconductor packaging, GPU or ARM technology, and markets such as datacenter, automotive and aerospace a plus. Experience with PCBA / card level manufacturing, component engineering, test, and/or reliability.
ACADEMIC CREDENTIALS: Bachelor of Science in Electrical Engineering or related field.
LOCATION: San Jose, CA #LI-TW2 #LI-HYBRID Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.
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Location:
San Jose

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