Responsibilities:

Provide Tier II technical support to resolve software, hardware, and other related IT issues for Windows and Linux Operating Systems. Provide customer service and end-user assistance at the workstation, docking station, or other IT assets and resolve any hardware or software issues that may be present. Review and analyze appropriate system logs for performance and behavior anomalies, determine negative trends, and develop recommended corrective actions. Understand security vulnerabilities in various SW and HW platforms and be able to recommend mitigations. Answer routine questions about installation, operation, configuration, customization and usage of assigned products. Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalate complex problems to senior level Linux and Windows Engineers. Perform other cyber duties as assigned

Salary: This position is expected to pay $61,000 - $86,000 annually; depending on experience, education, and any certifications that are directly related to the position. Education and Experience: Must have, or obtain, a current DoD 8570.01M IAT Level II certification (ex: Security+) Must have, or obtain, an active DoD Secret Security Clearance

Position Type/Expected Hours of Work: This is a full-time position requiring 40 hours per week and offers a flexible work schedule Monday through Friday during core business hours. Other Position Requirements: Proof of U.S. Citizenship or US Permanent Residency is a requirement for this position. Must be able to complete a U.S. government background investigation. Must be able to travel, including air travel up to 10%. Must have a valid Drivers License. HX5 offers a competitive salary and benefits package to include: Medical/Dental/Vision Insurance 401(k) plan with Company Match Paid Holidays Paid Time Off Parental Leave Life Insurance Tuition Reimbursement Identity Protection Medical and Dependent Care Flexible Spending Accounts Commuter/Transit Spending Accounts Group Legal Coverage Options Pet Insurance HX5, LLC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, age, national origin, ancestry, citizenship, disability, or veteran status. HX5, LLC is a Drug Free Workplace Employer.