JLL Empowers You To Shape A Brighter Way

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Day Shift: 7am - 7pm

Principal Duties And Responsibilities

Task will include but not be limited to:

• Responsible for maintaining, monitoring, and performing preventive maintenance and continuous operation of all data center systems to maintain 100% up-time including: fire/life safety, mechanical systems such as (HVAC, chillers, crac, crah, plumbing, controls), electrical including emergency backup systems such as (lighting, UPS, ATS, STS, PDU, generators, primary switchgear, power distribution, transformers), and hot water systems. Monitors operation, adjusts, and maintains refrigeration, chilled water, and air conditioning equipment; boilers, and ventilating and water heaters; pumps, valves, piping, and filters; other mechanical and electrical equipment. Must record readings and make and adjust where necessary to ensure proper operation of equipment. Monitor building management systems and respond to alarms and alerts promptly.
• Requires the ability to analyze the operation of various systems, determine the cause of any problems/malfunctions and take corrective action as required
• Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials. Maintains a clean and safe workplace.
• Learn and understand the data center site in-order to manage incidents and events that put the critical systems at risk.
• Work order management, including CMMS, Vendor Management, and Customer Facing Tickets.
• Understanding and complying with emergency escalation procedures.
• Perform additional job duties as required.
• Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems.
• Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.
• Provide remote hands and eyes services for customers.
• Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.
• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation.
• Responds as required to building emergencies and customer requests.
• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences and completes the maintenance along with the necessary documentation using the JLL process and software.

Minimum Experience:

Education & Experience

• Systems, emergency generators, and switchgears.
• High School diploma or GED equivalent
• 4+ years related work experience.

Language Skills

• Demonstrated verbal/written communication skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read, analyze, and interpret technical procedures, or governmental regulations and codes.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before small groups of tenants or fellow employees.

Other Skill and Abilities

• Working knowledge or the capability of developing proficient knowledge of Microsoft Word, Microsoft Excel, Outlook and Microsoft Access and any other software packages.
• Must be able to professionally interact with tenants and contractors.

Preferred Requirements:

• Corrigo Experience.
• MCIM / Salesforce Experience.
• Zendesk Experience.
• Service Now Experience.
• Hands-on experience working in a data center/critical facility, including UPS.

Physical Requirements:

This position will require the following:

• Walking large, campus-like settings.
• Frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead, including:
• Lifting a minimum of 50 lbs.
• Climbing stairs and navigating rooftops to access equipment.
• Using ladders up to 30 ft and working from heights.
• Ability to Climb a ladder with a 300-lb weight limit.
• Must be able to work different schedules.
• Must be able to work Holidays.
• Must be able to respond to site emergencies.

Customer Environment Description:

• A leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions across the globe. With more than 50 high-performance mission-critical facilities worldwide, the company ensures the continued operation of digital infrastructure for nearly 800 customers, including approximately 200 Fortune 1000 companies.
• Demanding customer and fast-paced environment, serving some of the largest companies in the world.
• JLL operates 40 sites for the customer that includes campuses and individual data centers. We provide operational support including operating engineers, chief operating engineers, facility managers, and regional managers.
• JLL has been supporting the customer since 2021. The relationship has continued to grow as the customer's business has grown. We continue to support current locations and assist in establishing new sites across the United States.
• We continue to struggle meeting the KPIs set forth by the customer, particularly when it comes to incidents. With an increased focus on training and adequate staffing models, we will be able to meet our obligations and exceed expectations. Our goal is to continue a fruitful relationship that allows us to grow with the customer. This will provide many opportunities for our employees and allow our customer to scale their business.

Training:

Coming Into Role

During Role

• Experience with engineering in critical environment
• Trained in NFPA70E
• Obtain EPA 608.
• Participate in the Technical Development Program
• Training on MCIM
• Training on Corrigo
• Training on Zendesk
• Training on ServiceNow
• Safety Training
• Corporate/HR Training
• MOP Management
• Job Hazard Analysis Technical Training
• Base Site Qualification
• Critical Facility Awareness

Accountabilities And KPIs:

Accountability

Associated KPI

Respond to incidents in a timely manner

Average ? 15 minutes

Respond to tickets in a timely manner

Average ? 15 minutes

Complete rounds during shift

Average ? 90% completion rate

Responsibilities To:

Customer

Operating Engineers S2 are responsible for providing exceptional customer service to our direct and indirect