Job Title: Desktop Support Engineer Windows 11 Migration and Imaging Location: St Louis Park, MN Onsite Duration: Full Time

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

Job Description Performs installation of desktop software products as approved by client. Performs additional application installation and/or configuration as required as per advice and guidance from TechM 2-3 Years of experience to support L1 level Windows devices break fix Issues Completion of tasks as per advice and guidance from TechM Participates and communicates effectively with team members. Develops and maintains a high level of customer satisfaction, and improved customer relations. Develops understanding of computer operating system and application interaction with computer equipment. Knowledge of Microsoft operating systems and Microsoft desktop products. Demonstrated commitment to quality and performance improvement. Strong end client communication skills should be able to communicate effectively with TechM and Client. Able to communicate in Local Language. Behaves in a professional manner, adheres to workplace policies, and maintains hygiene. Onsite Roles and Responsibilities: Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and changes for all EUC Equipment, Software, and related services at customer Sites. Coordinate, plan, and schedule IMACs with all affected IT functions (whether the function is included within the Services provided by the Service Provider, as a Customer-retained function, or a Third Party). Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or disturbance to Client. Onsite field support and IMACs for customer will follow standard business hours nationally (6AM – 8 PM CST). Resident Engineer from the dedicated site will travel to the sites on-demand to address any end user issue.

Thanks & Regards

Rakesh Vangala Team Lead Burgeon IT Services LLC. Email Id: rakesh@burgeonits.com OR rakesh.v@burgeonits.net Website: www.burgeonits.com, LinkedIn: linkedin.com/in/rakesh-v-ba1422177