Job Summary

NetApp IT’s Infrastructure Operations and Support (IOS) is a dynamic leading-edge organization that designs, implements, and supports the technologies that enable the entire enterprise. IOS is seeking an experienced Platform Support engineer to join dynamic team of technologists who are at the forefront of supporting and revolutionizing NetApp's worldwide infrastructure and services. As an Platform Support Engineer, you will collaborate closely with cross-functional teams, IT architects, Cybersecurity, support teams and developers. The ideal candidate will be familiar with IT infrastructure platforms including Linux, Windows, Cloud Computing, Cloud Storage – On/Off Prem

Responsibilities

Contribute to application migration and development on various platforms

Monitor infrastructure performance and resource usage

Resolve technical issues, troubleshoot network, application, and security problems

Strong troubleshooting and problem-solving skills

Manage incidents, escalate critical issues

Proficient in scripting languages for automation

Implement Infrastructure as Code principles with tools like Terraform or CloudFormation

Conduct detailed problem analysis

Handle change management and maintenance tasks

Maintain a knowledge base for efficient issue resolution and knowledge sharing

Qualifications, Skills, and Experience

Strong knowledge of industry best practices

Excellent communication and problem-solving skills

Certification in AWS or Kubernetes is preferred

Experience with monitoring tools like Zenoss, Splunk, Instana

Proficient in MongoDB, NetApp storage solutions

Familiar with Kubernetes, Rancher, containerized workflows

Skilled in CI/CD tools like Azure DevOps, ArgoCD, Jenkins

Proficient in Ansible Tower, Terraform, Chef

Experienced with Git, Gitlab, GitHub for version control

Skilled in building, deploying, and troubleshooting containers

Well-versed in Splunk for log management

Proficiency in AWS Services: EC2, EKS, S3

Knowledgeable in MariaDB, Istio Service Mesh

Experienced in writing Ansible playbooks, patching OS

Recent experience with LogicMonitor, SNMP, Netflow

Education

Bachelor's degree in IT or equivalent experience

Compensation:

The target salary range for this position is 109,650 - 162,800 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

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At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family.

We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.