Description:
Interpret diverse business requirements into technical Collaboration and Productivity (CAP) solutions framework.
• Provide technical direction frameworks to meet business needs.
• Provide guidance recommendations specific to customer requirements.
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LOB Job Description

·& & & & & & & & Certification Engineer in Enterprise Voice lab responsible for execution of test plans, updating documentation, test plan rightsizing, developing best practices/engineering work orders, supporting partner cross tower testing, troubleshooting lab infrastructure and other activities that support voice efforts in Bank of America.

Key Responsibilities
• Develop and document detailed, low level technical designs for complex EV Solutions
• Ensure successful delivery of technical solutions into production environment
• Identify risks, recommend remediation process
• Contribute to specific engineering low level design and standards (in an engineering repository)
• Support certification architecture teams’ as needed in accordance w/ the tollgate process entry exit criteria
• Contribute to testing strategy technology certification plan

Professional Competencies:
• 5+ Years of experience in Collaboration platform. Experience in financial industry is a plus.
• Ability to thoroughly review, understand and interpret technology updates for applicability in the environment we support
• Strong analytical and critical thinking skills
• Demonstrated work experience in similar capacity as an voice/video engineer for large enterprise network.
• Familiar with technology trends in networking, Collaboration voice/video systems. Examples include but not limited to software defined networking (SDN), Mobile, immersive video, SIP session management etc.
• Expertise in voice technologies including but not limited to SIP Trunking and SIP interworking, voice over IP protocols (H.323/SIP), IP PBX, session management etc.

Technical Skills:
• Hands-on Cisco voice platforms and unified communication and collaboration technologies.
• Demonstrate extensive technical experience working with large VoIP network using Cisco Voice collaboration platforms and solutions including Call Manager/CUCM, Cisco SME, Unity Connection Voice Mail, Webex, Webex Teams, MRA, Expressway and VMWARE.
• Sound working knowledge of SRTP, RTP, Opus, SCCP, and SIP and SIP interworking.
• Broad working knowledge of call routing in complex fortune 500 company with QSIG, MGCP, CAC, H323 and SIP
• SIP and Traditional ISDN/PRI Trunking and broad experience with carrier network, SIP trunking interworking including RFC standards