Field Application Engineer / Technical Support Engineer (APAC) #Mobile IoT solutions #NKC
2 Days Old
Key Responsibilities: As a Field Application Engineer / Technical Support Engineer, your primary focus will be on delivering exceptional technical support and guidance, including:
Customer Support Management: Organize and lead customer support initiatives, focusing on swift design-in processes and optimal satisfaction.
Pre-Sales & Design-In Assistance: Provide expert technical assistance during pre-sales phases and offer comprehensive support throughout the design-in process.
After-Sales Support: Deliver robust after-sales technical support to resolve customer queries and issues efficiently.
Customer Engineering Developments: Drive and support customer-specific engineering developments and solutions.
Returned Material Analysis (RMA): Conduct final evaluations of analyzed returned materials and provide timely feedback to customers and internal teams.
Marketing Consultation: Liaise with the marketing service for technical insights on customer projects within your support area.
Bench Testing & RMA Screening: Perform rigorous bench testing and initial RMA screening for issues within your support area.
Technical Training: Organize and conduct comprehensive technical training sessions for customers and distribution partners.
Additional Responsibilities: Market Analysis: Analyze the GPS market landscape and identify new project opportunities.
Reporting: Prepare and deliver detailed customer support reports.
Feedback & Bug Reporting: Provide valuable technical market feedback and detailed bug reports to engineering teams.
Competition Analysis: Conduct periodic technical competition analysis and road tests to stay abreast of market trends.
Undertake other ad-hoc tasks as assigned by management from time to time.
Requirements: Education: MinDegree in Telecommunication, Electronics, Computer Engineering, or a closely related discipline.
Experience: Minimum of 5 years of hands-on Field Application work specifically with GPS devices.
Travel: Willingness and ability to travel frequently within the APAC region (estimated 30-50% travel required).
Interested applicants may email resume to kellychooi@recruitexpress.com.sg
Chooi Kelly (CEI Registration No: R25136207)
Recruit Express Pte Ltd (EA: 99C4599)
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- Location:
- West Islip, NY, United States
- Category:
- Engineering