Field Application Engineer, Ann Arbor

Field Application Engineer

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Benefits:

401(k) matching
Dental insurance
Free food & snacks
Health insurance
Paid time off

About Us:
At IOSiX LLC, we are dedicated to advancing the transportation industry through innovative technology solutions. Specializing in the design and manufacturing of electronic logging devices (ELDs) for fleet vehicles, our goal is to improve safety, compliance, and efficiency for our clients. Join our dynamic team and contribute to shaping the future of fleet management.

Job Description:
We are seeking a motivated and talented Field Application Engineer to join our team. As an integral part of IOSiX, you will support both the Operations team and the Engineering team, acting as a liaison to between the build team and the customer. This is an excellent opportunity for recent graduates or individuals with a passion for embedded systems to grow and develop their skills in a supportive and innovative environment

Responsibilities:

Determine hardware system status and limitations by gathering and evaluating information on a variety of factors including security and reporting needs.
Review and modifies existing software to improve performance, correct errors, and conforms with compatibility requirements of available hardware.
Write and edit technical documents including reference manuals and product manuals.
Assess the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding.
Create or works with graphic designers to create diagrams, charts, and other visual aids to assist readers in understanding a product or process.
Stay current on changes to laws and policies from relevant agencies (DOT, FMCSA, etc), incorporating them into processes and documents as needed.
Field support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, and similar concerns.
Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
Assist the Sales team with the creation of accurate marketing materials and customer-facing documentation

Required Qualifications:

Bachelor's degree in computer engineering, Computer Software, Information Technology or a related field
Proficiency in C programming and a solid understanding of embedded systems and real-time operating systems (RTOS).
Knowledge of version control systems (e.g. SVN, Git).
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills, including conflict resolution
Ability to explain technical issues to technical and nontechnical employees and customers.
Proficient with or the ability to quickly learn an array of computer hardware and software.
Ability to manage multiple tasks and prioritize customer needs and wants
Ability to manage time effectively and keep to a schedule.
Detail oriented with strong interpersonal and communication skills.

Preferred Qualifications:

Experience using hardware debugging tools (e.g. multimeter, logic analyzer, oscilloscope).
Experience with common embedded communication protocols (UART, I2C, SPI, and CAN).
Experience writing technical documents for both internal and external use.
Proficiency in Python programming.
Experience with wireless communication protocols including Wi-Fi and Bluetooth.
Familiarity with reading datasheets, electrical schematics, and other technical documentation.

Equal Opportunity Employer:
IOSiX LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at IOSiX LLC and contribute to the future of fleet vehicle technology!

For more information about our company and products, please visit http://www2.iosix.com.

Compensation: $75,000.00 - $82,000.00 per year

IOSiX has been pushing the bounds of what is possible since 2005. Headquartered in Ann Arbor, MI, we have unique access to technological expertise and automotive innovations. Look no further to see the future of fleet telematics - from GPS trackers to heavy duty truck data loggers, IOSiX understands what's important. A focus on convenience, miniaturization, and cost-optimized solutions sets us apart where others fall short.

Our products are agile and customizable, and our team of in-house engineers is ready to work with your existing IP to enhance a current product or to expedite bringing a new one to market. The marketplace moves fast and you need a partner who can race alongside you. IOSiX is poised and ready to answer that call.

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Location:: Ann Arbor

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