Field Reliability & Quality Engineer, Field Quality, Residential Energy Products
15 Days Old
What to Expect The Field Quality team's mission is to improve customer experience of Tesla products by reducing field issues. The role is responsible for products such as Powerwall, Megapack and Supercharger and works cross functionally with other engineering and service teams. We are seeking a multi-faceted engineer who will be responsible for all aspects of identifying, analyzing, root causing, implementing countermeasures, and reporting on issues affecting products. To be effective, the Field Quality engineer will need to be intimately familiar with the detailed behavior of our Energy Products and the tools and equipment used in their design and manufacture. They will work with other engineering teams to quickly mitigate and implement countermeasures of field issues to improve quality, reliability, and durability of the products.
What You'll Do Monitor products field performance, identify trending issues. Prioritize based on severity, occurrence, and/or cost of each failure mode
Triage emerging trends and use engineering first principals to come up with failure hypothesis
Coordinate efforts with the Failure Analysis team to identify root-causes of problems
Collaborate with engineering, factory quality and suppliers to drive containment and corrective action implementation into production
Communicate field performance of the engineering system, gather buy-in from engineering leadership on improvement priorities and urgency
Drive upward design feedback during design reviews by utilizing information on field performance, reliability and factory quality issues (DFMEAs)
Participate in continuous improvement activities and take preventive actions
What You'll Bring Degree in Mechatronics Engineering, Mechanical Engineering, Electrical Engineering, or equivalent experience
Prior applicable experience desired; preferably in Failure Analysis, Product Engineering, Quality or Service in consumer electronics or automotive
For entry level candidates, Co-ops, or participation in student competitions such as Formula SAE, Baja SAE; Solar vehicle
The successful candidate for this position must have a broad engineering background with the ability to work with design engineering, manufacturing, service, and suppliers across a wide variety of issues
Strong interpersonal and communication skills are an absolute requirement to establish effective working relationships within Tesla and outside
Ability to use tools and business system applications to manage, synthesize, and interpret data
Programming Languages & Tools: SQL, Python, Jupyterhub, Minitab, Tableau, JMP or similar are a strong plus
Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Expected Compensation $104,000 - $222,000/annual salary + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
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- Location:
- Palo Alto, CA, United States
- Job Type:
- FullTime
- Category:
- Engineering
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