The Group You’ll Be A Part Of In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam’s etch and deposition products. We drive innovation to ensure our cutting-edge solutions help solve the biggest challenges in the semiconductor industry. The Impact You’ll Make As a Global Product Support Engineer at Lam, you are the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift response is critical in resolving issues and ensuring customer satisfaction. What You’ll Do Escalations Primary escalation point for Type-3 tickets. Drive escalation resolution across CFT (SQAD, HW, Process, and KAT). Secondary escalation point for Type 1-2 ES when pulled in by RPS. Provide support by phone and travel if needed.

New Product Introduction Primary resource for first-in-fab and first-in-region installs. Shared responsibility for JDP and Beta install and support. Participate in embedded training to gain knowledge.

Account/Customer Interaction & Travel Prepare and deliver updates on programs and issues to customer technical teams. Participate in TRMs, quarterly reviews, etc. Provide onsite project management support for critical penetrations and escalations. Chair weekly meetings with key customer accounts to communicate project progress and gather information on performance issues. Travel as required to support projects and products in the field, estimated at 50% annually.

Who We’re Looking For Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years with a Master’s degree; or a PhD with 3 years of experience; or equivalent experience. Our Commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. Bringing together unique individuals and viewpoints enables us to achieve extraordinary results. Lam Research (

#J-18808-Ljbffr