EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description Help Desk Support Engineer Due to expansion we are currently seeking a Help Desk Support Engineer. You will be responsible for answering customer calls and emails, preparing and monitoring service tickets, and performing remote technical support. You must have strong customer service skills, proficiency with Microsoft Office, experience working with a Help Desk ticketing system and a life-long learning mentality. Candidate must be comfortable working in a fast-paced team environment and truly enjoy helping their team and customers. This position is office based with remote flexibility 2 days per week after 90 days and successful metrics. Work hours- M-F 8am-5pm but flexibility to work non-standard hours and rotating on call schedule as needed is required. This position pays $25-$30 per hour based on credentials and experience and may be negotiable based on experience. Essential Responsibilities: Provide a wide range of technical support to a large client base Resolve support requests professionally and efficiently Work with our internal engineering team on escalated issues Utilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress, changes and service outages Create and maintain knowledge base documentation Install, test and configure new computers, servers, software, printers and network equipment Complete proactive and reactive maintenance of servers and workstations remotely. Contribute to a highly-productive team environment #jp1 Requirements Knowledge/Skills Required: PC and Mac support Active Directory management Proficient in Microsoft Office, Exchange and Office 365 Network hardware and connectivity troubleshooting/configuration (switches, firewalls, VPN, NAS devices, WAPs, etc.) Windows Server 2008 and 2012 support Basic computer security concepts Knowledge base management Education/Experience Required: Minimum of High School diploma, Associate's or Bachelor's degree in Computer Science preferred Minimum of 2 years' experience working in a technical support role, 3-5 years' experience preferred A+ , Net +, Sec + certification preferred Position Requirements Full-Time/Part-Time Full-Time Position Help Desk Support Engineer Exempt/Non-Exempt Non-Exempt Open Date 6/4/2025 Location Main office - Denver Office About the Organization At ACP our goal is to assist our clients by optimizing technology, enhancing productivity, reducing business risk and maximizing return on investment. Leveraging our expertise and experience, we offer a customized approach to designing, developing and implementing end-to-end solutions scaled to meet client needs. We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row! We have consistently grown double digits since 2000. Why join our team: We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events. We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including: Team Lead, Supervisor and Management for our various departments Internship to hire, Specialist Sales Roles, Named Account Management, Sales and Branch Management Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off. This position is currently accepting applications. Technical Account Manager in Denver Downtown, Colorado Posted on: 6/5/2025 [Apply Now] Pre-Sales Engineer for ACP team in Lenexa, Kansas Posted on: 6/5/2025 [Apply Now] Pre-Sales Engineer in Tempe, Arizona Posted on: 6/5/2025 [Apply Now] Tier 2 Support Engineer in Fort Collins, Colorado Posted on: 6/4/2025 [Apply Now] Help Desk Supervisor in Denver Downtown, Colorado Posted on: 3/28/2025 [Apply Now] Other Jobs Within 60 Miles Help Desk Supervisor in Denver Downtown, Colorado Posted on: 3/28/2025 [Apply Now] Technical Account Manager in Denver Downtown, Colorado Posted on: 6/5/2025 [Apply Now] Tier 2 Support Engineer in Fort Collins, Colorado Posted on: 6/4/2025 [Apply Now] Administrative Contract Support in Denver Downtown, Colorado Posted on: 3/21/2025 [Apply Now] Receptionist in Denver Downtown, Colorado Posted on: 5/9/2025 [Apply Now] #J-18808-Ljbffr