The Infrastructure Engineer position participates on a team responsible for operational monitoring, maintenance, and support of all IT infrastructure systems, including Microsoft 365, Azure Cloud Servers, VoIP phone system, and critical Meraki-based network systems. This position will be the internal support escalation for Tier 3 issues. Essential Functions Cloud Service Administration Administration and troubleshooting of Window OS (Server and Desktop) Configuration and management of server roles (AD, DHCP, DNS, DFS, IIS, NPS) Azure Infrastructure as a Service (IaaS) – Resource groups, role management, subscription management, backups, and monitoring EntraID and AD monitoring and administration Computer imaging and configuration management (InTune, Tanium) EntraID SSO setup and maintenance Powershell and other scripting tools Other duties as required Network Administration Provisioning, monitoring, and maintenance of Meraki network systems Enterprise firewall management Public Domain name management Public DNS management SSL certificate management Resolution of escalated network issues Internet circuit provisioning and troubleshooting Engage managed service providers as needed for specific software, hardware, or project needs relating to infrastructure Other duties as required Support new clinic Openings Managed Service Provider management and coordination Network provisioning Network printer management Setup site monitoring Other duties as required Systems Monitoring and Analysis Establish continuous monitoring of system KPIs Create appropriate notifications when events occur outside of thresholds Perform trend analysis and performance improvement recommendations Other duties as required Systems Monitoring and Analysis Establish continuous monitoring of system KPIs Create appropriate notifications when events occur outside of thresholds Perform trend analysis and performance improvement recommendations Other duties as required Required Skills & Abilities Naturally curious; likes to learn new things A drive for continuous improvement Excellent troubleshooting skills Ability to cogently present complex data A customer-service mindset Expert skills supporting the Microsoft 365 productivity suite, including Exchange Online and Teams Scripting and automation Acquisition and data migration experience utilizing tools like BitTitan Microsoft Certified IT Professional (MCITP) Network+, CCNA, or equivalent experience Strong knowledge of TCP/IP Experience with PRTG Agile experience / project management skills Strong documentation skills with a desire to mentor less experienced teammates Required Credentials: 5 years experience Bachelor’s degree in IT-related fields or engineering IT industry certifications