Join UniFirst Corporation as an Innovation Support Engineer! Are you ready to be part of a growing, forward-thinking, and dynamic Engineering department that values creativity, problem-solving, and continuous improvement? UniFirst Corporation is currently seeking a full-time Innovation Support Engineer to join our expanding and high-performing Innovation Engineering Team. As an Innovation Support Engineer, your responsibilities will go beyond day-to-day support. You will play an active role in the successful planning and execution of a variety of Innovation Engineering projects.   Your key contributions will include: ·     Collaborating with engineers from multiple disciplines, including mechanical, electrical, software, and systems engineering ·     Partnering with production management, plant maintenance teams, and IT to ensure reliable system operation, maximum system utilization and minimal downtime ·       Ensuring that technical and functional requirements are thoroughly defined, complete, and accurately documented ·      Supporting the design, testing, and implementation of automation solutions that are efficient, scalable, and reliable ·       Helping to ensure that projects are completed on schedule and within allocated budgets ·      Maintaining open, proactive, and transparent communication with all stakeholders to keep them informed and aligned This is a unique opportunity for someone who thrives in a fast-paced, innovative, and hands-on environment. At UniFirst, you’ll have the freedom to explore new ideas, apply your skills to real-world challenges, and contribute to projects that drive our operational excellence. If you’re motivated by problem-solving, continuous learning, and working with advanced technology, this role offers the perfect platform to grow your career.

Qualifications ·         Provide timely and professional technical support via email, phone, chat, and remote tools. ·         Diagnose and troubleshoot hardware, software, system and integration issues across a range of laundry automation equipment, controls systems and applications. ·         Guide UniFirst Team Partners through step-by-step solutions, ensuring high levels of satisfaction and engagement through the support process. ·         Collaborate with Engineering, Production and IT to escalate and resolve complex or recurring issues. ·         Document issues, resolutions, and customer interactions in the UniFirst Service Management platform. ·         Contribute to the creation and maintenance of knowledge base articles, FAQs, and technical documentation. ·         Identify patterns in support requests and provide feedback for product improvements or bug fixes.