Join to apply for the Junior Field Services Engineer role at Jobright.ai 2 days ago Be among the first 25 applicants Join to apply for the Junior Field Services Engineer role at Jobright.ai Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations. They are seeking a Field Services Engineer to provide end-user desktop support and server administration for client issues, while responding to Level 1 and 2 service tickets and escalating problems as necessary. Responsibilities: • Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks • See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process • Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few • Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications • Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling • Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM) • Occasional travel within the tri-state area as needed. • User desktop support – Requests and Incidents • Effectively escalating to senior IT team members at Moore Walking the trading desk floor to assist traders with IT requests/issues • RCA Work when not on user support tickets • Knowledge and experience working with the above technologies and able to troubleshoot issues by reviewing/analyzing logs and event viewer processes Qualifications: Required: • Excellent communication skills with a strong ability to articulate technical information to non-technical people. • Excellent prioritization skills and an ability to see the world through the eyes of the customer. • Bachelor’s Degree in Information Technology related field, or 3+ years of equivalent combination of technical experience and education. • Microsoft Operating Systems such as Windows Server and Windows 10/11 • Installing and configuring computer hardware operating systems and applications • Active Directory including account creation, modification and password resets • Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint • Client VPN setup and troubleshooting • Understanding of e-mail and spam technologies, and how messaging flows through these systems • Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA) • Hands-on hardware experience with desktops, laptops, and servers • Familiarity with file system support including permissions, sharing, backups and restores • Experience with cloud platforms such as Microsoft 365 suite • Online Exchange O365 and Onprem Exchange server • Windows 10 and 11 desktop/laptop Preferred: • Experience with Managed Service Providers (MSP) • Experience with VM Ware • Experience with Azure Company: Founded in 1995, ECI is the market leader in end-to-end technology solutions for the financial industry. Founded in 1995, the company is headquartered in Boston, Massachusetts, USA, with a team of 501-1000 employees. The company is currently Late Stage. ECI has a track record of offering H1B sponsorships. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Field Services Engineer” roles. Field Service Engineer - Northeast/New England Region Field Service Technician Fire Alarms/Life Safety Systems Boston, MA $65,000.00-$85,000.00 2 weeks ago Boston, MA $70,000.00-$95,000.00 3 weeks ago Field Service Technician II - Boston, MA Woburn, MA $100,000.00-$105,000.00 1 week ago Field Service technician I- Tewksbury, MA We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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