Design, configure, develop, and support conversational IVRs and Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex and Lambda. Lead implementation of API and Web Service integrations to back-end systems (REST, Json, and SQL database). Use agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience. Lead implementation of Inbound and Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting. Support and maintain existing Avaya Telephony and Contact Center solutions and demonstrate complex problem-solving skills.

Telecommuting permitted up to 1 day per week.

Full time employment, Monday Friday, 40 hours per week, $179,982.00 per year.

MINIMUM REQUIREMENTS:

Bachelors degree in Computer Science, Information Technology, Data Analytics, Engineering, or a related field and 8 years of work experience, of which 5 years must be progressive, post baccalaureate work experience. Alternatively, employer will accept a Masters degree in Computer Science, Information Technology, Data Analytics, Engineering, or a related field and 6 years of work experience.

Must have 6 years of experience in:

Workday;

Workday Integrations;

Workday Reporting;

Workday Studio;

Workday XSLT;

Web Services and APIs (WSDL, SOAP, REST and WS standards); and,

XML, JSON and Java.

Must have 2 years of experience in Workday Extend.

Telecommuting permitted up to 1 day per week.

Domestic travel required up to 10%.

.

What we offer you:

Market competitive base salaries, with a yearly bonus potential at every level.

Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.

401(k) plan with company match (up to 4%).

Company-funded pension plan.

Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.

Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.