Machine Learning Engineer - Search What you can expect Zoom is looking for an innovative and skilled Machine Learning Engineer to join our Search team. The focus will be on improving how Zoom's AI Companion generates useful, actionable answers. About the Team With eight specialized departments, the engineering team functions as a highly collaborative, diverse powerhouse. Each department mission is to deliver seamless and innovative communication solutions. These range from software development and machine learning to quality assurance teams that work to create and maintain Zoom's user-friendly interfaces and robust infrastructure. The team continues to push the boundaries of communication technology, bringing people together regardless of their physical distance. Responsibilities Evaluating Artificial Intelligence function. LLM prompt engineering.

Supporting AI model optimization.

Building and deploying state of the art GenAI use cases.

Building pipelines to consume the various data source for AI services.

Building metrics, dashboards to measure both AI and system performance.

Working closely with the research teams to build required tools and services to make them productive.

Working closely with the product and operations teams to integrate ML services seamlessly into the products.

Working closely with various teams on data acquisition, cleanup and related tooling.

What we’re looking for Have a relevant expertise in Computer Science, Artificial Intelligence, Machine Learning, or related STEM field.

Have 5+ years work experience.

Have coding skills in Python, C/C++, or Java.

Experience with LLM tuning, prompt engineering.

Experience with one or more of the following: Natural Language Processing, text understanding, classification, ranking systems or similar

Have a solid comprehension of AI concepts, algorithms, and frameworks (e.g. TensorFlow, PyTorch).

Have knowledge about software development best practices and version control systems (e.g. Git).

Have troubleshooting and debugging skills.

Salary Range or On Target Earnings: Minimum: $174700,00 Maximum: $382200,00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 10/31/25 Ways of Working

Ensure you read the information regarding this opportunity thoroughly before making an application. Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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