Benefits: 401(k) Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance

Job Description The Network Support Engineer II is responsible for handling tickets that have escalated beyond initial troubleshooting, proactively monitoring equipment, performing updates and configuration changes, and documenting equipment details. This position is onsite at our Walpole facility and requires daily commuting. This is not a hybrid or remote role. Responsibilities and Duties Start your day with a relaxing commute to our onsite work environment. Manage tickets assigned to the Tier 2 Team for a variety of issues. Assist Tier 1 team with questions via chat and escalations. Maintain, implement, and support customer network infrastructures including switches, routers, and firewalls. Configure and manage VLANs, ACLs, routing protocols, VPNs, and other network technologies. Perform configuration changes per customer or project requests. Update equipment as needed. Be willing to learn and adapt to different issues. Manage multiple tasks efficiently. Monitor network performance and security. Document procedures for internal and external use. Configure and test equipment for new and upgrade projects. Test new solutions and products. Experience with PBX or Mitel systems is a plus. Willing to work in shifts for 24/7 support, including weekends and holidays. Respond to emergencies and support requests outside normal hours on a rotation basis. Promote teamwork within the organization. Perform other duties as assigned.

Qualifications and Skills Strong understanding of networking fundamentals. Excellent analytical, problem-solving, and communication skills. Knowledge of IP addressing, subnetting, VLANs. Experience with server administration, network security, database management. Proficiency with HP and Cisco Switch CLI. Basic wireless network fundamentals. Must reside within 50 miles of Walpole, MA, as this is not a remote position.

About Blueport: Blueport provides technology solutions to the hospitality, multi-dwelling units, residential, healthcare, and commercial markets, aiming to reduce costs while enhancing connectivity, entertainment, and security for guests, residents, and businesses. Based in Walpole, MA, we offer 24/7 support to leading hotel brands and management companies. We value talented individuals, a casual work environment, and collaboration. If you enjoy innovation and continuous improvement, Blueport might be the right fit for you. Disclaimer: This job description is not exhaustive of all activities, duties, or responsibilities. Applicants must be authorized to work in the United States without employer sponsorship now or in the future. Blueport is an equal opportunity employer and prohibits discrimination based on protected classes. #J-18808-Ljbffr