Department Overview The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions that enable OHSU to effectively manage information to accomplish its missions.
The Network Architecture & Engineering units provides for analysis, design, implementation, maintenance, security, and optimization of OHSU local and wide area (LAN/WAN) wired and wireless networks, data center networks, and associated infrastructure. As detailed below, the individual positions within this work unit willbe required to collaborate and assist staff in other technology work units.
In this unit, the Systems Analyst/Engineer provides a high level, broad spectrum of systems analysis, engineering, and project management for OHSU ITG technology platforms that support Enterprise servicesand missions. This position would be the liaison for Privacy and Security activity in the network environment, focusing on enhancements, configurations, and development.
Function/Duties of Position System Engineering
Engineers hardware and software technology platforms that support OHSUs network and data communications systems
Integrates technology platforms into OHSU environment: designs interfaces, management control, fail-over, etc.
Designs, implements and maintains high availability infrastructure
Designs, installs, configures, and maintains various monitoring software applications
Designs and implements solutions for scalability and performance improvement
Provides assistance with design, development, engineering, and implementation of solutions to security requirements
Serves as technical leader for complex development projects; applies advanced knowledge of standard systems engineering principles, techniques and established practices/procedures to projects where technical problems and objectives are minimally defined
Contributes to the preparation of new system proposals including system design, requirements traceability and system description
Ensure that OHSUs systems are fit for purpose & engineered with industry standards and best practices
Develops disaster response plans and recovery procedures for systems under the positions areas of responsibility
Designs, architects, and implements data center space, infrastructure and networks with an understanding of physical layout, power, cooling, networking, backups, and monitoring
Collaborates and coordinates with all ITG units in configuration of provisioned data communication services
Systems Analysis & Automation
Analyzes production systems to assess performance, utilization, capacity, andopportunities for optimization; implements solutions for scalability andperformance improvement using DevOps methodology
Analyzes and reconciles system back-end (hardware/software) performance and functionality with field-based (user facing) performance and functionality;utilizes feedback path from Field technology Analysts to develop processes, fixes,enhancements, upgrades, etc. to ensure that theoretical and designedperformance characteristics meet field expectations using automation and code
As new updates become available, determine the best procedure to implement the upgrade and the new features that may be contained in the new upgrade, aswell as ways to mitigate possible risks from the application of patches andenhancements
Evaluates or develops tools and scripts to facilitate improvement and to support ongoing maintenance of a growing environment. These tools should be used toautomate and use infrastructure as code.
Defines and writes clear and succinct technical documentation related to systems and applications as necessary
For new systems: formulates operational concepts, performs mission and functional analyses, risk analysis, selects system architecture, allocatesrequirements and prepares specifications
Evaluates and leverages industry trends and emerging technologies, Researches and recommends enhancements and modifications to existing OHSU systems inorder to maintain a feature rich and highly available technology environment.
System Administration
Installs, maintains and configures operating systems, data communicationsequipment (Fiber, Routers, Switches, Load Balancers, Security Devices, CloudServices, Infrastructure Middleware, etc.) following established Change Management processes
Provides support for large mission critical systems in a 24x7 multiple productionenvironment. This includes level three on call support for all systems supported
Automates operational functions using tools such as Python, REST API, andrelated Dev/OPS methodologies.
Develops patch management processes and schedules, and applies operating system updates and upgrades
Performs account administration and has in-depth knowledge of advanced concepts in relationship to Active Directory and LDAP design and implementation
Provides for maintenance, support and deployment of various web technologies across multiple operation system types
Assists with hardware evaluation and selection, installation, configuration
Makes decisions that ensure quick resolution of events and provides recommendations and expertise to enhance system performance and availability
Configures network connections of servers
Performs hardware monitoring and makes corrections as instructed by hardware vendors.
Develops, monitors and documents system backup schedules and procedures coordinating with managers and administrators from other teams
Documents system configuration and operating environment for future integration, reference and maintenance
Supports Unit, Integration, Load, Performance, System and Migration testing efforts and define thresholds for monitoring various metrics of the systems
Performs system recovery procedures when required working with the various teams and administrators from other teams
Does job scheduling and the development of scripts for jobs and system functionality/optimization
Develops and maintains processes to provide job activity/system problem notification via e-mail, paging, console display, etc.
Reviews and updates, as required, departmental Standard Operating Procedures
Required Qualifications Bachelors degree, preferably in Computer Science or related field AND three years of progressively responsible IT related experience leading to proven proficiency and subject matter expertise in the areas outlined within the class specification; OR
Equivalent alternative educational experience that includes approved coursework, professional certification as outlined below, vendor training, AND seven years of documented professional experience leading to proven proficiency and subject matter expertise in the areas outline within the class specification; OR
An equivalent combination of education and experience.
Within six months of hire obtain one or more current Industry certifications for active network components such as Cisco CCNA, Juniper JNCIA or JNCIS, etc.
Physical layer certifications may be substituted with manager approval: Low Voltage License, Dark Fiber Termination, Wave Division Multiplexing certification, etc.
Experience:
Experience in designing, implementing and supporting new systems and infrastructure independently
Experience using one or more formal project management methods (Waterfall, Agile, etc.)
Experience in supporting large mission critical systems in 24X7 multiple production environments
3 years working with Cisco or Juniper systems
Experience with TCP/IP, and other networking protocols.
Crash analysis and troubleshooting
Application installation and configuration
Understanding of Microsoft Networks at the operating system level, file/directory security, and user account level
Enterprise experience with Systems administration (at minimum UNIX and Microsoft), Scripting
Job Related Knowledge,Skills and Abilities(Competencies):
Functional knowledge of scripting and/or programming languages such as, or equivalent to, Perl, UNIX Shell, C Shell, .NET, Visual Basic, Java, HTML, etc.
Expert skills and knowledge in network architectures and topologies
Expert skills and knowledge in TCP/IP, UDP/IP
Expert and comprehensive knowledge of the following: Network Protocols (TCP/IP, etc.) Routing Protocols (OSPF, EIGRP, etc.) Network Topologies (Ethernet, Wave Division Multiplexing, etc.) Data Communications Equipment (Routers, Switches, WIFI, Radio backhaul, etc.) Network Management Tools (SNMP, packet sniffing, management consoles, etc.) Premise Distribution Systems (Fiber, Copper Cabling Systems, etc.)
Working knowledge of VMWare NSX
Experience in one or more: Scripting / programming languages: Python, Rest API, PowerShell, etc.
Expert skills and knowledge of Security Toolsets: VPN, Firewalls, advanced ACL methods, Auditing Tools, Intrusion Detection, etc.
Expert skills using accepted change control management processes
Expert level knowledge of IT security best practices and processes
Advanced, broad-based IT technical generalist skills
Advanced and proven technology analytic skills that demonstrate accepted systems analysis processes including expert skills for root cause analysis
Working knowledge of Power Systems: Remote Power Supplies, UPS, Generators, power loading, etc.
Working knowledge of Legacy Technology
Working knowledge of Quality of Service methodologies and practice
Working knowledge of MPLS (Multi-Protocol-Label-Switching) methodologies and practice
Working knowledge of project management best practices
Working knowledge of IP Telephony methodologies and practice
Network security at the operating system level, file/directory level, and user account level.
Proven ability to effectively multitask Working knowledge of network data storage
Working knowledge of server cluster concepts Working knowledge of Web Infrastructure
Working knowledge of directory services (Microsoft Active Directory, LDAP interfaces, etc.)
Preferred Qualifications Bachelors degree preferably in Computer Science or related field
Experience with Inside and Outside cable plant standards, analysis, design, implementation, and operational practice.
Highly experienced with Border gateway Protocol, Virtual Local Area Networks, streaming video, QOS, MPLS
Experience in a Heath Care, Research and or Academic environment
Experience with large-scale Microsoft networks
Experience in a large network and campus environment (17,000 users)
Formal Project Management Training (PMI) (PMP)
Python / REST API or equivalent software certification
Vendor Certifications in appropriate technologies
VMware Certified Professional (VCP)
Citrix Certified Integration Engineer (CCIE)
Cisco Certified Network Professional (CCNP) or any network specialty
Microsoft Certified System Engineer (MCSE), or MCITP Server Administration, or CMCTS Windows Server 2008
Cisco Certified Network Associate Design (CCNA)
Cisco Certified Network Associate Wireless (CCNA)
Cisco Certified Network Associate Voice (CCNA)
Juniper JNCIA Juniper JNCIS
Juniper Advanced Certification
Microsoft Certified Technology Specialist (MCTS)
Sun, Linux Certification
Storage Networking Industry Association (SNIA)
Job Related Knowledge,Skills and Abilities(Competencies):
Experience provisioning and administrating one or more cloud services.
QOS Advanced configuration
MPLS Advanced configuration
Advanced knowledge of copper and fiber optic cabling systems, materials, and components, deployment, and termination craft skills
Visio application
MS Project
Advanced Routing (Multiple AS BGP, Route redistribution between protocols, multiple path diagnostics)
Additional network types: Custom Wireless Solutions, WDM,
Low voltage certification (LEA or LEB for Oregon)
Additional Details Normal schedule is Monday Friday, various hours 6a.m 6 p.m. Schedule tobe determined by manager and departmental need. Will also work on call rotation as well as some weekendand non-standard business hours.
Benefits
Medical, dental and vision coverage at low or no cost to employees Covered 100% for full-time employees and 88% for dependents
Several retirement plans to choose from! Oregon Public Service Retirement Plan and University Pension Plan, voluntary savings plans (403b, 401a and 457b)
Up to 200 hours (equal to 25 full days) a year of paid time off
96 hours of sick leave a year (prorated by FTE status)
Commuter subsidies
Access to group life insurance, disability insurance and other supplemental benefits
Employee discounts to local and major businesses
Childcare service discounts
Growth/Development Opportunities
All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.
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