HOH Water Technology is a leading, growing, third generation family-owned water treatment company celebrating 57 years of business! We take pride in our commitment to excellence and customer satisfaction. As we continue to grow, we’re seeking a responsible, self-motivated and passionate individual to join our team.

Position Overview:

We are seeking a highly motivated and technically skilled Pretreatment Application Engineer to join our Technical Services Team. This specialized role is pivotal in designing and supporting our pretreatment offerings for clients, ensuring seamless collaboration with Sales and Service teams to deliver exceptional solutions. While this role is primarily remote, we welcome candidates who prefer working from one of our office locations. We’re ideally looking for someone based in the Midwest, as proximity to clients and teammates makes occasional on-site collaboration more efficient.

What we offer:

• Competitive Compensation: Salary range $80,000-$115,000 based on experience.
• Comprehensive Benefits: Medical and Dental Insurance with generous employer contributions, HSA contributions ($1200 family/$800 Individual annually), 401K with company matching, 15 PTO Days/18 Paid Holidays (including the two weeks holiday pay at the end of the year for 2025!), Company Profit Sharing Bonus (budget projection for 2025, 3-4 weeks of additional pay) and more.
• Company perks: Company laptop. Flexibility to work a hybrid schedule.
• Engaging Culture: Our caring leadership and managers foster high engagement (4.62/5 Gallup Employee Engagement Q12 score) and we host team and company events.
• Career Growth: Hands-on training, employee development, and continuing education reimbursement.
  

Key Responsibilities:

Solutions Design & Quoting

• Develop quotes for pretreatment solutions, including parts and labor lists tailored to client needs. This responsibility will comprise more than 75% of the role’s day-to-day focus.
• Collaborate with Sales to review and present solutions, supporting value proposition development.
• Maintain organized documentation for project handoff
• Maintain frequent vendor communication to facilitate timely delivery of quotes.
• Assist Pretreatment Product Manager in quoting large-scope projects when requested.

Technical Support

• Provide real-time phone support to Field Service and Sales teams during client site visits.
• Travel to prospective customer sites for surveys and custom solution design when requested.
• Collaborate on process improvements to enhance capacity, client satisfaction, and field team competence within pretreatment systems.
• Deliver training sessions for Sales and Service teams on pretreatment systems and supporting documentation and tools.
  

Help Desk Management

• Manage the Pretreatment HelpDesk queue, directing tickets to the appropriate agents.
• Resolve assigned tickets within defined Service Level Agreements (SLAs).
• Screen quote requests based on project scope and escalate complex projects to the Pretreatment Product Manager.

• Proven experience providing technical support or designing systems involving Reverse Osmosis (RO), Water Softening, and Deionization technologies in industrial or commercial water treatment applications.
• Proficiency in Microsoft Word and Excel, with hands-on experience using CRM and project management platforms.
• Strong written and verbal communication skills, with the ability to explain technical concepts to diverse audiences.
• Excellent problem-solving abilities and a proactive approach to troubleshooting.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Willingness to travel as needed for site visits, training, or project support.
• Familiarity with quoting tools and vendor coordination processes.
• Must pass a drug screen and background check.
• Must be legally authorized to work in the United States.