Job Title

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we're eager to hear from you. The achievers and courageous challenge-crushers we seek, have the following characteristics and skills

What You Will Do:

• Track the status of CRM process steps, including action owners and electronic clinical data systems (ECDS)
• Coordinate with internal and external stakeholders for development, production, and operations, aftermarket, and supply chain teams
• Track the root cause of returns after the unit inspection has been completed determine the actions, and apply read across to prevent returns
• Provide a report of the CRM returns, turn time, and the reason to the internal and external stakeholders
• Lead weekly CRM coordination meetings with key stakeholders (contracts, quality, supply chain management, operations)
• Track the time between hand-off to the next group and response
• Lead execution of quality initiatives, including Zero Defect Plan (ZDP) and Production Part Approval process
• Track key performance indicators (KPIs) related to defects and quality, reporting progress towards zero-defect goals
• Work with various functional groups (engineering, manufacturing, quality) to develop and implement zero-defect strategies
• Potentially engaging with external suppliers to ensure they also adhere to zero-defect principles

Work Experience

• Bachelor of Science with a minimum of 1 -3 years prior relevant experience
• SAP and Team Center experience, primarily in customer return processes
• Experience leading projects
• Strong communication skills, the ability to present to key stakeholders
• Contract background related to the customer return process
• Ability to create Pareto, bar, and pie charts from data and generate reports
• Capable of managing large sets of data and dissecting the data

We offer flexible work options, including hybrid arrangements, to support the need of the role and align with company policies. This position is located in Windsor Locks, CT and is considered hybrid with 3 days required on-site.

• You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours.
• Shop floor environment, which may include but not limited to extensive walking, and ability to lift up to 40 lbs.

Citizenship requirement: Due to the nature of the work, U.S. citizenship is required

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance