Senior Engineer, Operations Systems

1 Days Old

Senior Engineer, Operations Systems
POSITION PROFILE
This is a senior technical operations position whose main responsibilities include design, implementation, and maintenance of hardware/software solutions that fulfill both customer and internal needs. Other duties include monitoring and management of systems and providing elevated support on any problems/requests. Work in a distributed team environment to drive efficiency improvements through creative solutions using a variety of inter-connected tools. Must be a team player, forward thinking, self-motivated and have a strong desire to make a difference in the company.
JOB DUTIES AND RESPONSIBILITIES
?· Responsible for production customer and internal VMWare systems. Including deployment, maintenance (upgrades), and availability and capacity planning
?· Responsible for monitoring and management systems across multiple products (SaaS, VaaS, Internal, VDI, Azure Services). Including deployment, maintenance (upgrades), and availability and capacity planning
?· Development and testing of new technologies (VMWare, Microsoft, AWS, Citrix, etc?)
?· Diagnose and manage elevated software and server issues escalated by other team members
?· Responsible for finding any inefficiencies in business processes and find solutions for such inefficiencies. To include development of process automation, monitoring, and reporting.
?· Perform elevated problem analysis, issue trending, and outage management
?· Develop various tools and scripts for monitoring and testing all systems
?· Assist various teams with related requests and any other assistance that is required
?· Work with vendors to resolve issues for customers with technical support contracts with said vendors
?· Provide timely updates to clients and internal staff regarding escalated issues and mission critical outages
?· Create internal documentation and conduct training so that others may effectively and correctly use the toolset.
?· Learn and follow company policies and procedures
?· Perform in a fast paced, high volume environment
?· Perform related tasks as required
?· QUALIFICATIONS (Education, Experience, and Certifications)
?· 7+ years of relevant experience.
?· Bachelor's degree in Computer Science or a related discipline preferred.
?· Seven or more years of experience in managed IT services
KNOWLEDGE, SKILLS AND ABILITIES
?· Solid understanding of Microsoft operating systems, patching and applications, including knowledge of how they work, common issues and ways to resolve those issues.
?· Knowledge of VMware, vCloud Director and virtualization technologiesProject Management Experience
?· (PMP not required) but must be able to manage multiple technical projects simultaneously with minimum oversight.
?· Understanding of Citrix VDI infrastructure
?· Understanding of cloud technologies including Microsoft Azure services
?· Knowledge of SAN management and related technologies
?· Commitment to providing high quality service, both to internal coworkers and external clients.
?· Service oriented attitude - will do what it takes to get the job done correctly.
?· Broad technical understanding as well as the self-motivation to always be learning new technologies and techniques.
?· Understanding basic networking principles
?· Understanding of TCP/IP, SNMP and WMI
?· Understanding of databases (primarily MS SQL) and the ability to read / create basic SQL queries.
?· Comfortable with PowerShell ?· can utilize it for automation and for repetitive tasksStrong organization skills.
?· Strong interest in metrics and results analysis.
?· Excellent oral communication skills; speaks clearly and persuasively in positive or negative situations.
?· Intense focus on meeting deadlines and objectives.
?· Excellent time management and organizational skills; is dependable, enthusiastic, self-starting and self-motivated.
?· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
?· Ability to interpret variety of instructions furnished in written/oral/diagram/schedule form.
?· Ability to read and comprehend written technical information in the form of technical manuals, books and relevant publications.
?· Ability to work in fast paced and changing environment.
?· Excellent teamwork and collaboration attitude.
?· Understands business implications of decisions; aligns work with strategic goals, is cost conscious.
?· Exhibits sound and accurate judgment; supports and explains reasoning for decisions.
?· Eager to learn new technologies and easily become proficient in a short time.
?· Prefers knowing a broader range of technologies well as opposed to being highly specialized in a few.
?· Available for after hours or weekend project work.
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
?· Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
?· Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction ?· prepare, provide and convey diversified information.
?· Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.). Moderate dexterity ?· regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Apply
Location:
Ashburn

We found some similar jobs based on your search