At River Run Computers, we're more than just a Managed Services Provider - we are a trusted partner to our clients. Our team is dedicated to helping businesses thrive through tailored technology solutions, proactive support, and a commitment to outstanding service. If you're someone who loves solving complex technical challenges and building lasting client relationships, we want to meet you.

We're looking for a highly skilled and client-focused Senior Systems Engineer to join our team. In this role, you will act as a technical lead and client advocate, managing both advanced IT environments and mentoring junior staff. You will work with a wide variety of hardware, software, and infrastructure, ensuring that our clients' systems stay secure, optimized, and aligned with business goals.

• Be the Go-To Expert: Act as a primary technical resource for client accounts, delivering exceptional service and ensuring optimal network health.

• Monitor & Maintain Systems: Oversee the monitoring and performance of critical infrastructure-disk space, memory, CPU utilization, patching, backups, and anti-threat measures.

• Troubleshoot Like a Pro: Perform advanced diagnostics on complex hardware, software, and network issues. Solve problems ranging from device failures to routing misconfigurations.

• Install & Configure: Handle setup, upgrades, and customization of IT hardware/software - including servers, desktops, cabling, peripherals, and mobile devices.

• Manage Networks: Administer Active Directory, Group Policy, Exchange, DNS, VPNs, wireless technologies, and other core systems.

• Mentor and Support: Guide tech staff and provide support desk escalation assistance when needed.

• Project Leadership: Participate in the design, planning, and implementation of network infrastructure projects - from basic upgrades to complex deployments.

• Partner with Sales: Collaborate with the Sales team to develop and present technical proposals and strategic technology plans to clients.

• Be a Trusted Advisor: Communicate regularly and clearly with clients to ensure they understand the value of their IT environment and future recommendations.

• Proficiency in Windows Server administration and Active Directory

• Advanced knowledge of TCP/IP, DNS, routing/switching, and firewall technologies

• Hands-on experience with backup, patch management, and endpoint security solutions

• Familiarity with Exchange, remote access technologies, virtual environments, and messaging systems

• Ability to adapt across multiple platforms and applications (Windows, Linux, macOS)

• Strong troubleshooting skills and diagnostic instincts

• Client-focused mindset with excellent communication and documentation skills

• Experience leading or mentoring technical staff is a plus

• Associate's degree in IT or related field (or equivalent combination of education and experience)

• 3+ years working in a Microsoft network environment

• Experience with systems planning, disaster recovery, and fault-tolerance design is preferred

• Must have a reliable vehicle and valid insurance for on-site client visits

• Ability to lift and move equipment (up to 50 lbs) as part of setup and maintenance tasks

• Competitive compensation and benefits package

• Opportunities for professional development and certifications

• Supportive, collaborative team environment

• Exposure to a wide variety of client industries and tech environments

• A chance to make a real impact for businesses in your community

River Run is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.