The experienced Telecommunications Analyst is responsible for the engineering, design, administration, and maintenance support of voice communication systems and associated network infrastructure across the health system. This role serves as a subject matter expert (SME) and a Tier 3 escalation point for telecommunications technologies and provides expert-level technical support, documentation, and troubleshooting data/voice network problems such as carrier and/or internal SIP trunking, T1, QoS, and VLAN tagging, as well as LAN/WAN connectivity issues. The Telecommunications Analyst will also be the key contact for vendor support and interface closely with various IT teams to ensure optimal voice and communication services.

All potential applicants are encouraged to scroll through and read the complete job description before applying. Skills Telecom, Avaya, Troubleshooting, VoIP, Cisco voice, Cisco Call Manager, Ring Central, Telecom engineering, Telecommunications systems, Installation, Tier 3 support, LAN/WAN, SIP trunking, Data center operations, Support Additional Skills & Qualifications Preferred Education and Experience: Bachelor of Science Degree in computer science (or equivalent combination of formal education and experience) required. Four to five years of combined work experience in telecommunications and IT network systems. Certifications: Cisco Certification Networking Professional (CCNP) and/or Cisco Certification IP Phone Systems (CCIPP) OR Avaya and/or Ring Central training/certificates preferred. Other Skills and Abilities: Must live within 60 minutes travel to metro Boston and report regularly to various work sites in Boston, North to Manchester, NH, and South to Brockton. Working knowledge of ServiceNow ticketing system, carrier support portals (Verizon, Windstream, Ring Central, Granite Communications), and vendor support systems. Familiar with Office 365 applications including Visio, OneNote, Putty. Experience with voice and data cabling, wireless technologies, and various cable termination types (110, BIX, 66, Amphenol, RJ-11, RJ-45, TIA 568 A & B, T-1 pin outs, wiring color codes, cross connect wire, Cat 5/5e/6 wiring and terminations). Knowledge of data center cabinet layouts, fiber termination types (ST, SC, LC), and power distribution units. Pay and Benefits The pay range for this position is $60.00 - $70.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and employment length. Benefits may include: Medical, dental & vision Critical Illness, Accident, and Hospital coverages 401(k) Retirement Plan (Pre-tax and Roth) Life Insurance (Voluntary Life & AD&D) Short and long-term disability HSA Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation, Sick Leave) Workplace Type This is a hybrid position based in Boston, MA. Application Deadline Closing date: August 13, 2025. About TEKsystems: We help clients activate ideas and solutions to leverage new opportunities. With 80,000 employees working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia, we are a leader in Full-Stack Technology Services, Talent Services, and real-world applications. TEKsystems is part of Allegis Group. We are an equal opportunity employer and consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or genetic information.

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