Join Amazon as a Software Development Engineer II and be part of an innovative team that creates impactful customer experiences! At Amazon, you'll solve unique challenges and leverage the latest technologies, making a significant difference for millions of customers worldwide. Role Overview: As a Software Development Engineer, you will take ownership of either back-end or full stack design and development of product features, focusing on scale, efficiency, and enhancing customer experiences. We seek engineers who are passionate about end-to-end software solutions with a strong development background that includes: Experience in delivering robust solutions at scale. Hands-on skills in systems design. Active participation in a DevOps delivery model, covering everything from requirements scoping to operational excellence. You will collaborate across teams, communicating effectively with Product Managers, stakeholders, and technical teams to bring projects to fruition. Key Responsibilities: Design, develop, and maintain scalable software solutions. Lead technical efforts from conception through to deployment, making critical architecture and implementation decisions. Engage in the full software development lifecycle including requirement analysis, design, development, testing, deployment, and operations. Mentor junior engineers and enhance team technical practices. Produce high-quality, well-tested code while adhering to best practices and coding standards. Contribute to technical documentation and participate in code reviews. Drive operational excellence by monitoring performance and implementing continuous improvements. A Day in the Life: We value a healthy work-life balance, emphasizing quality over quantity of hours worked. Our team supports flexible working hours tailored to your personal and professional needs. An inclusive culture and diverse perspectives are celebrated here, reinforcing our commitment to innovation and continuous learning. About the Team: Amazon is a global leader in Customer Service, driven by a commitment to innovation and customer obsession. Our Customer Service team leverages conversational Artificial Intelligence (AI) and machine learning (ML) to address and resolve customer issues proactively and efficiently. As one of the largest customer service organizations worldwide, our goal is to deliver world-class support across 22 languages. Qualifications: 3+ years of professional software development experience. 2+ years involving system design or architecture techniques. Experience with at least one programming language. We are dedicated to building a diverse workforce and invite all qualified applicants to join us, as we foster an environment where everyone can succeed.