Workfront System Administrator/Engineer

The Workfront system administrator/engineer is responsible for building, maintaining, and updating the Workfront configuration and preferences, including setup, portfolio, program, and group management, reporting oversight, custom forms, automation, user management, and license allocation. In addition, this role drives the roadmap for system expansion and optimization, creating and maintaining process documentation, as well as monitoring systems and workflow standards.

In this role, you will be a resource on all aspects of Workfront including Business and IT support, configuration, user management, creation of dashboards, Fusion development, reporting, and troubleshooting issues.

Consult and collate business/technical requirements and act as a lead regarding Workfront initiatives with a positive, can-do attitude will be key.

Depth & Scope:

• Configure Workfront platform to meet business requirements, driving user adoption and providing work management transparency through accurate and effective reports and dashboards.
• Create, share, and update reports and dashboards as requested by leadership, partnering with business units on requirements.
• Collaborate with cross-functional stakeholders to understand current state, difficulties, and demo Workfront solutions to meet those challenges.
• Support day-to-day system needs and adjustments such as user management and experience, reports and dashboards, data integrity, audits, as well as user troubleshooting and support ticket tracking.
• Provide user support and troubleshoot technical Workfront issues and bugs and coordinate with Workfront technical support when necessary.
• Maintain and manage Workfront Support Queue.
• Technical support experience with strong interpersonal communication and troubleshooting skills.
• Create and deliver training content for cross-functional teams on system functionality, updated features, and new processes.
• Create and maintain documentation for processes, adoption, standardization, alignment, and enterprise roadmaps.
• Lead troubleshooting efforts and track support ticket requests shared by users and department leadership.
• Review and prepare for Workfront releases, implementing new functionality and communicating new features as needed

Education & Experience:

• Undergraduate degree, Postgraduate degree or Technical Certificate
• Strong academic background (e.g., computer science, engineering)
• 3-5 years relevant experience

Preferred Qualifications:

• 3 + years of Workfront System Admin experience
• Fusion developer or Workfront system admin or any other Adobe certification
• 3 + years of experience with Workfront Fusion automation tool to be able to code different modules
• 3 + years of experience configuring and customizing varied processes within Adobe Workfront
• 3 + years of experience with text mode reporting, user management, workflow/queue/custom forms configuration/customization.
• Understanding a process, and how information flows thru the process and apply that to a Workfront model
• Experience in creating and delivering training content for cross-functional teams on system functionality, updated features, and new processes.
• Project Management/Operational Process/Technical Support experience will be an asset
• Excellent written and verbal communication skills with attention to detail

Customer Accountabilities:

• Develops new solutions as required for engineering programs and projects within assigned area
• Develops new features and performs unit / component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards
• Supports business enquiries and business activities through execution of small enhancements and break / fix implementations (e.g. source code changes) May also be responsible for peer code review
• Works with technology partners to ensure the configuration and custom components meet application requirements and performance goals
• Analyzes the technical requirements to recommend pragmatic and sound engineering specific solutions for own area, may be involved in coding/story estimates
• Works with other stakeholders, internal technology partners to ensure engineering solutions meet technical direction, requirements, performance, time-to-market and innovation goals
• Monitors product lifecycles, ensuring specifications and functionality support business objectives and engineering decisions, undertaking re-development where required
• Documents and verifies system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or project
• Participates in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements
• Creates and maintains quality code, ensures defect free programming consistent with standards; provides code maintenance and support during testing cycles and post-production deployment and participates in reviewing peer coding
• Provides technical expertise during Incident management, analyzes incident reports and outages, performs impact assessment for incidents and facilitates internal and external communication throughout incident resolution
• Participates in identifying and recommending development / testing solutions / tools in support of project / application objectives
• Assists in the development / maintenance of comprehensive processes for prevention of issues and participate in problem determination and timely resolution of incidents applying appropriate quality measures

Shareholder Accountabilities:

• Adheres to enterprise frameworks or methodologies that relate to software engineering activities
• Ensures respective programs/ policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• Collaboratively engages with relevant stakeholders at all levels, both internal and external, to shift from finding defects to proactively preventing defects
• Actively seeks and supports continuous improvement and automation opportunities within the engineering practice
• Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
• Identify opportunities to minimize cost, provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness and to enhance stakeholder experience
• Conducts code reviews to ensure adherence to quality, standards compliance, reusability and ease of maintenance, Operational Readiness Reviews, and supporting gating and review sign-offs for solution design
• Monitors service, productivity and assesses efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
• Leads / facilitates and/or implements actions / remediation plans to address performance / risk /governance issues
• Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements
• Protects the interests of the organization identifies and manage risks, and escalates non-standard, high risk activities as necessary
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/ points of interest
• Provides thought leadership and/ or industry knowledge for quality engineering best practices and participates in knowledge transfer within the team and business unit
• Keeps current on emerging trends/ developments and grows knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Actively mentors and enables team members by sharing knowledge and leveraging engineering best practices
• Supports the team by providing guidance and proactively identifying and resolving issues
• Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
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