Join to apply for the Solutions Engineer III role at IBM

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. Introduction A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. Your Role And Responsibilities The Solutions Engineering team serves as the primary technical resource and internal advocate for all Customers at HashiCorp. Through consultative engagement, we identify our Customers’ challenges and business requirements, leveraging our product expertise to propose solutions that meet their needs. As trusted technical advisors, we work closely with our Customers to help them achieve their target outcomes and realize the full value of the HashiCorp solutions they’ve implemented. What You’ll Do (responsibilities) As a Solutions Engineer at HashiCorp, you will partner closely with one or more Sales Executives and support the entire Customer journey. This includes pipeline creation, achieving technical wins, onboarding, driving consumption, and ensuring successful renewals. Your expertise and guidance will be crucial in helping Customers unlock the full potential of our solutions and achieve their desired business outcomes. In this role, you will be expected to: - Serve as Trusted Advisor: Act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle. - Exhibit Strong Communication Skills: Influence decisions through effective presentations, demos, technical engagements, and workshops, showcasing your strong communication skills. - Understand the Customer’s Journey: Guide customers through a value realization journey aligned to their strategic priorities, designing technical and business-focused solutions that drive adoption and growth. - Prove Business Value: Demonstrate the business value of HashiCorp solutions in solving the customer’s business problems and driving their target outcomes. - Contribute to Customer Success: Participate in activities such as customer QBRs, cadence calls, customer office hours, and advanced roadmap sessions. - Drive Expansion and Adoption: Seek to drive expansion within current product lines and promote the adoption of multi-product integrated solutions. - Partner with Cross-Functional Teams: Collaborate with teams such as Solutions Architecture, Customer Success, Professional Services, Product Management, and Engineering to ensure success throughout the customer journey. - Provide Authoritative Guidance: Offer authoritative guidance on DevOps concepts, leveraging your strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes. - Maintain Technology Expertise: Establish and maintain a deep understanding of the HashiCorp portfolio, the partner ecosystem, and the competitive landscape. Preferred Education Bachelor's Degree Required Technical And Professional Expertise - 4+ years in a Technical Pre-Sales or Sales Engineering role, or equivalent experience. - Proficiency in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms. - Proven experience with implementing software solutions in large enterprise environments. - Excellent verbal and written communication skills. - Strong problem-solving skills and ability to analyze complex technical issues. - Experience working in dynamic, cross-functional teams. - Ability to travel domestically and internationally as needed. Preferred Technical And Professional Experience - Knowledge of HashiCorp tools and experience with relevant certifications (e.g., AWS, Azure, Google Cloud, DevOps). - Degree in Computer Science, Engineering, or related field, or equivalent practical experience.

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Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Industries IT Services and IT Consulting

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