Support Center - IrvingThe Staff Infrastructure Engineer will serve as a leader focused on infrastructure. You will be responsible to bridge to gap between business requirements and technological solutions for infrastructure. Major Activities Partner with IT leaders and peers to influence and define strategic technology direction, target state solutions, and develop technology roadmaps in partnership with IT leadership and other business unit leads. Assist in defining the on-premises and cloud infrastructure aligned with Michaels IT strategy and growth into the global marketplace. Lead systems design, development, and deployment, primarily focusing on business needs. Facilitate organization change and promote best practices. Support the infrastructure maintenance and operations, establish and enforce technology operations standards and processes, and advocate best practices. Collaborate to develop and implement strategic plans for data-center operations, infrastructure architecture and engineering, monitoring capabilities for devices and applications. Participate in the architectural and operational aspects of both transformational and keep-the-lights-on projects, including planning, resource allocation, risk management, and progress tracking. Ensure projects are delivered on time and work with leaders to determine budget. Work closely with cross-functional teams, including business stakeholders, project managers, and engineering professionals to ensure architectural alignment with project objectives and ongoing system management. Assist in developing plans, procedures, and activities to support business recovery when problems occur, including backup and restoration procedures, vendor agreements, spare parts, data retention and restoration planning. Stay updated on emerging technologies and trends, evaluating their potential for improving system efficiency, functionality, and long-term sustainability. Ensure that execution of architectural decisions align seamlessly with organizational objectives. Other duties as assigned Minimum Education Bachelor’s Degree in Computer Science, Information, or a related field, or equivalent experience. Minimum Type of Experience the Job Requires 6-7 years of experience in infrastructure architecture, design, and operation. 3+ years of experience with infrastructure provisioning, configuration and security aspects of on-premises and cloud infrastructure. Experience with Infrastructure as Code (IaC) tools Experience with DevOps and Agile methodologies Experience in enterprise infrastructure support and operations and ITIL standards Strong understanding of software engineering principles and practices Understanding of network routing and switching Understanding of storage networks, shared and block devices Preferred Skills: Experience with cloud-based database services (e.g., AWS RDS, Google Cloud SQL, OCI Database). Experience with databases like Oracle, MySQL, PostgreSQL, MongoDB, Redis, SQLServer etc Knowledge of database monitoring and alerting tools like Datadog, Grafana, Open Telemetry etc. Experience in building and managing large scale DB systems Contributions to open-source database projects. Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc, our purpose is to fuel the joy of creativity . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at and . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and , a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit . Michaels is an Equal Opportunity Employer. We are here for all Team Members and all c ustomers to create, innovate and be better together.