Support Engineer, Data Center Operations

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As a Support Engineer in the Data Center Operations team, you will play a critical role in ensuring the seamless functioning of AWS global infrastructure. This exciting opportunity at Amazon Data Services, Inc. invites individuals who thrive in fast-paced, innovative environments and possess a passion for data center hardware and machine learning technologies. Your Responsibilities: Serve as a Subject Matter Expert (SME) for capacity migration processes, collaborating with engineering and service teams across various departments. Support the movement and migration of server racks, focusing on defect identification and mitigation to enhance operational speed. Engage with data center technicians to facilitate issue resolution and promote capacity recovery through effective communication. Conduct deep dives into defects during the rack migration process, developing innovative solutions to enhance reliability. Contribute to data analytics efforts to identify trends and patterns that shed light on product lifecycle defects. A Day in the Life: Your work will involve liaising with internal teams, including Data Center Operations, Support/System Engineering, and Hardware Engineering, to tackle systemic challenges and drive capacity recovery initiatives. Why Join Us? Be part of a diverse team that values your unique skills and perspectives. Engage in continuous innovation at the forefront of cloud technology, benefiting millions of customers worldwide. Enjoy a workplace culture that emphasizes work-life harmony, mentorship, and career development. We encourage candidates from diverse backgrounds to apply, as we believe a range of experiences fosters creativity and collaboration. Join us in enhancing AWS's operations and have a direct impact on customer capacity delivery. Basic Qualifications: Experience scripting in modern programming languages. Proven skills in troubleshooting and debugging technical systems. A minimum of 3 years of data center experience. Preferred Qualifications: Experience with process improvement methodologies, such as Six Sigma. Linux troubleshooting experience related to hardware issues. Ability to train technical content to non-technical audiences. Amazon is committed to an inclusive workplace and is proud to be an equal opportunity employer.
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Location:
Herndon, VA, United States
Category:
Computer And Mathematical Occupations

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