: Provide assistance to customers, consultants and partners on the usage of Mitratech products through our customer support portal, email, chat and phone

Troubleshoot issues through reproducing the problem and determine resolution

Triage newly reported problems, assign proper severity and work to identify a resolution

Update the ticket tracking system to provide accurate and current status of support issues

Create Knowledge-base articles regularly to expand self-help tools for customers and internally Qualifications: 2+ years of experience working with enterprise software applications in support, development/QA, services or similar technical role

Experience writing SQL queries required

Experience working with Java/J2EE applications required

Experience working with Application Servers such as Tomcat, Weblogic and/or WebSphere preferred

Experience with performance tuning of applications or databases preferred

Experience with relational databases including Oracle and/or SQL Server preferred but not required

Experience with Windows and/or Unix operating systems

Experience with Business Objects or any Business Intelligence technology preferred but not required

Excellent organizational, customer relationship, verbal and written communication skills

Highly dependable and professional

Excellent problem solving and listening skills

Highly motivated, self-starter with a positive attitude Education Bachelor or Master of Science in Computer Science/Engineering or relevant experience required. We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.