Key Responsibilities:

● Serve as Tier 1 and Tier 2 support for configuration, troubleshooting, installation, or removals of Voice and Video endpoints.

● Serve as Tier 1 and Tier 2 support for configuration, troubleshooting of user profiles within the Skype for Business application and Active Directory

● Responsible for creation, modification, and remove of Voicemail user profiles on the Voice Infrastructure.

● Responsible for configuration of the Voice and Video Conferencing Systems

● Responsible for responding to security incident reports

● Works with customer ticket in the SupportIT ticketing system.
 

Mandatory Skills:

• Communication Skills
• Creative Problem Solving

Desired Skills:

• Troubleshooting Expertise

Certification Required:
IAT Level I cert required

Experience:
HS or GED + 19  Years experience
Bachelors + 14 Years experience

Clearance Required:
TS/SCI FS poly

Position requires a TS/SCI.

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