Your day-to-day:

Production (Tier 3) support: triaging support requests from internal Customer Service & external partner support, identifying root causes, and identifying and providing workarounds Production (Tier 3) on-call rotation Bug hunting: providing feedback to developers on issues found in production environments. Reviewing Datadog logging and using tools to identify which team and part of the application is causing the defect Quality advocacy: be responsible for speaking for the QA team's vision and strategy Document and keep current runbooks Build and facilitate building of Knowledge Base articles Observe and report with an eye on continuous process improvement across engineering Address bugs and production issues with an eye towards % uptime API Testing and monitoring What you’ll bring to the team:

1-3 years experience with testing mobile and web stacks 1-2 years experience with Python or Javascript scripting Experience with SQL queries for data validation and investigations Experience creating/troubleshooting scripts with Python or Javascript Experience testing API calls with Postman Debugging skills: ability to identify what part of the stack is causing issues with a mobile customer flow, and ability to engage the right people to rally around issues Experience with DataDog, NewRelic, Zabbix, Prometheus, Nagios or other monitoring applications Broad understanding of testing IOS, Android mobile applications Broad understanding with CI/CD tooling and Terraform