Technical Support Engineer - Automation, Orlando

Technical Support Engineer - Automation

78 Days Old

Job Title: Technical Support Engineer
Location: Orlando, FL
Duration: 6+ Months

What you will do in this role:

Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform.
This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases.
The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.
This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.

What you need to be successful in this role:

Experience writing and debugging JavaScript Code
Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts
Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
Understanding of remote administration via SSH, SNMP, WMI, Powershell
Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports
Familiarity with VMware, AWS, Azure,Event Management Systems.
Excellent troubleshooting skills

Apply