Technical Support Engineer - Mechatronics Join to apply for the Technical Support Engineer - Mechatronics role at Beckhoff Automation USA Technical Support Engineer - Mechatronics 3 days ago Be among the first 25 applicants Join to apply for the Technical Support Engineer - Mechatronics role at Beckhoff Automation USA Description

Beckhoff Automation has an exciting opportunity to join our Technical Support team. You will report directly to the Motion Product Team leader. In this role you learn about Beckhoffs wide variety of cutting-edge products and technologies. You will work with customers directly to assist them with their Beckhoff motion and Mechatronics, with safety, and input/output devices. You will also work with our TwinCAT controls architecture along with EtherCAT control systems. Working at Beckhoff is a great opportunity to build and hone your mechatronic skills working with a wide variety of clients utilizing our extensive line of products and technologies. Description

Beckhoff Automation has an exciting opportunity to join our Technical Support team. You will report directly to the Motion Product Team leader. In this role you learn about Beckhoffs wide variety of cutting-edge products and technologies. You will work with customers directly to assist them with their Beckhoff motion and Mechatronics, with safety, and input/output devices. You will also work with our TwinCAT controls architecture along with EtherCAT control systems. Working at Beckhoff is a great opportunity to build and hone your mechatronic skills working with a wide variety of clients utilizing our extensive line of products and technologies.

Key Responsibilities

Diagnose and solve customers control systems issues using standard trouble-shooting tools and techniques Perform troubleshooting and research toward the resolution of technology related problems for end users Provide support for Beckhoff Motion & Mechatronics Products Required to provide support remotely or on site with customer's machine/control system. Provide some end-user, one-on-one, and internal training Prioritize incoming requests: This includes but is not limited to escalating problems for other technicians, Product Managers, and Beckhoff Headquarters. Record, track, and document support requests, including all successful and unsuccessful decisions made as well as actions taken through to final resolution Participate in on-call support on rotation to triage and troubleshoot after hours service requests Learn on the job when faced with new challenges & questions Build and maintain an advanced level of knowledge of Beckhoff products and related technologies Create and maintain knowledgebase & wiki articles Help with supporting tradeshow demos Other duties and special projects as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Makes This Role Unique

Freedom to Explore : Technical and career growth opportunities Best-in-Class Tech : Represent a highly differentiated automation platform Established Culture : Join a strong, values-driven organization Growth Market : Assist in a team full of opportunity

Travel

Travel may be required up to 25%.

Benefits

Generous Paid Time Off: 12 Paid Holidays + 15 Days of PTO Employer paid High-Deductible Medical plan, Dental, and Vision for Employee + Family! 401(k) with up to 6% match Employer-Paid Insurance: Life, AD&D, Short-Term and Long-Term Disability Professional Development Opportunities

About Beckhoff

At Beckhoff, automation is our calling. We empower engineers to differentiate and succeed as industry leaders to harness new technologies, embrace open standards and solve the worlds most complex problems. Founded and led by engineers, we organically create advanced controls, communication, IoT, and motion technologies that become unique tools for your one-of-a-kind challenges in an age of digital transformation.

As a global partner with U.S. headquarters in Minneapolis, we remain committed to sustainability, inclusivity, and support for the people behind the automation. So, whether youre powering the EV revolution, dazzling on Broadway, launching satellites, or developing fusion energy solutions you can reach new heights for your business, industry, and humankind.

Qualifications

What Were Looking For

Engineering or related technical field from a 4-year college or 2-year technical school; or equivalent combination of education and experience An understanding of automation hardware and software Experience with coding and ladder logic. Languages such as C sharp, JAVA, Python, or IEC-61131 Experience with Object Oriented Programming Methodologies A good appreciation of mechatronics, motion control and mechanical systems Practical electrical experience at the control panel level Ability to read and understand electrical schematic drawings Self-starter with a results driven personality Strong analytical and reasoning skills Ability to work in a high stress environment while maintaining professionalism Excellent written and oral communication skills Ability to work in a highly collaborative team environment An active and valid drivers license with the ability to travel Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Automation Machinery Manufacturing Referrals increase your chances of interviewing at Beckhoff Automation USA by 2x Get notified about new Technical Support Engineer jobs in Savage, MN . St Paul, MN $60,000.00-$65,000.00 2 weeks ago New Brighton, MN $60,000.00-$80,000.00 4 months ago St Paul, MN $80,000.00-$115,000.00 21 hours ago Minneapolis, MN $51,250.00-$60,000.00 4 days ago Minneapolis, MN $35,000.00-$41,600.00 4 days ago Rosemount, MN $50.48-$156,000.00 1 week ago Minneapolis, MN $90,200.00-$112,800.00 2 weeks ago Maple Grove, MN $60,000.00-$90,000.00 22 hours ago Applications Engineer - Technical Support Eden Prairie, MN $90,000.00-$120,000.00 3 days ago Operations Support/Cloud Engineer - ITS3 St Paul, MN $80,000.00-$115,000.00 16 hours ago Minneapolis, MN $117,000.00-$175,000.00 5 days ago Enterprise Customer Success Engineer I, Security Minneapolis, MN $70,400.00-$150,100.00 3 days ago CD Tech-Housing Support (Part-Time, Evenings and Weekends) Minneapolis, MN $85,000.00-$110,000.00 3 weeks ago Minneapolis, MN $200,000.00-$300,000.00 1 week ago Bloomington, MN $95,000.00-$115,000.00 5 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr