Technical Support Engineer - Platform Technologies

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IDR is seeking a Technical Support Engineer - Platforms to join one of our top Tech clients in Orlando, FL . This role offers an exciting opportunity to get your foot in the door with one of the largets digital technology organizations! If you're looking to get your foot in the door with one of the most innovative industry leaders...Apply today!
Position Overview/Responsibilities for the Technical Support Developer - Platforms: The Platform Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow platform. The Engineer will be a part of the Platform Technologies team; This team supports external clients in resolving technical issues that come into the que related to ServiceNow platform issues IE; Reporting cases, dashboards, performance analytics, AI search, NLU (Native Language), etc. We're seeking candidates with a strong database background with understanding of database tables and experience validating data on the back end.
Top Skills:
2+ years' Experience supporting external customers with troubleshooting difficult technical issues 2+ years' experience providing technical support to relational databases; MySQL or PostGres 2+ years' experience Supporting/administering Linux environments Must have experience in Unix Shell - Utilizing shell scripting to automate tasks Must have experience within database tables & validating data on the back end of databases Must be strong in reading & writing JavaScript Experience using or supporting ServiceNow platforms Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
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Location:
Orlando, FL, United States
Category:
Computer And Mathematical Occupations

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