Technical Support Engineer USG (Hybrid - Orlando, FL) Technical Support Engineer USG (Hybrid - Orlando, FL) 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. We are looking for a Technical Support Engineer for a large, global B2B high-tech company. This role will be responsible for managing and resolving challenging issues for the Clients partners and customers. This includes developing subject matter expertise within the customer support department and mentoring junior team members in the various technologies. This position also requires passing a screening called USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check, and taking a drug test.

Working shift from 8 am- 5 pm PST and may be asked at times to work outside normal business hours (evening/weekend shifts, holidays) and be flexible to schedule changes.

This is a 12-month contract (extensions likely), 40 hours per week, 2-3 days onsite at the clients office in Orlando, FL.

This is a W2 employee of Stage 4 Solutions. Health benefits and 401K are offered.

Must be a US citizen or a Green Card holder.

Responsibilities

Responsible for managing and resolving challenging issues for ServiceNow partners and customers. Developing subject matter expertise within the customer support department and mentoring junior team members in the various technologies. Quickly gain an understanding of the ServiceNow platform. Working shift from 8 am- 5 pm PST and may be asked at times to work outside normal business hours (evening/weekend shifts, holidays) and be flexible to schedule changes.

Requirements

Highly experienced in their ability to troubleshoot difficult technical issues with ease Strong object-oriented programming skills in Java/JavaScript Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML Working knowledge of the components in a web application stack Experience with relational databases such as MySQL Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems Strong personal commitment to quality and customer service Ability to work with high-value customer administrators and developers Understanding of basic networking and system administration.

Nice To Haves

Working knowledge of ServiceNow Platform Fundamental understanding of Linux and/or UNIX knowledge A fundamental understanding of IT service management and the ITIL business process Web Services (consuming or providing) (SOAP, REST) Data Extraction Technologies (e.g. JDBC, ODBC) Any bi-directional, automated integration between two systems Understanding of remote administration via SSH, SNMP, WMI, PowerShell. Strong Familiarity with Eclipse IDE A fundamental understanding of ITSM, ITIL, and/or CMDB Strong Experience with relational databases (e.g. MySQL, Oracle)

Please submit your resume to our network at https://www.stage4solutions.com/careers/ (apply to the Technical Support Engineer USG (Hybrid - Orlando, FL) role).

Please feel free to forward this job post to others you think may be interested.

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information or other applicable legally protected characteristics.

Compensation: $30/hr - $35.72/hr

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