Technical Support Engineer

Our client is a SaaS company based in NYC. This role would sit within their Customer Experience department.

Job Description

Be a point of contact to resolve any technical issues. Resolve issues related to any internal systems and applications. Participate in building technical internal knowledge base content. Work cross functionally with partners in Business and Engineering teams.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

Bachelor's degree in a related field. 2+ years of experience in a technical support role. Experience within a SaaS or B2B environment. Excellent verbal and written communication skills.

What's on Offer

Competitive base salary, commensurate with experience. Hybrid work structure of 3 days in office, 2 days remote. Medical/Dental/Vision. 401K match. Generous PTO.