This range is provided by Powerside. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay range $75,000.00/yr - $125,000.00/yr Direct message the job poster from Powerside Powerside is a leading end-to-end provider of Power Quality solutions. The Company aims to fundamentally change the power quality market, which though very large @$40B annually and growing, is complex and confusing, for most customers to navigate. Our product range extends from the PQube, the most capable and cost-effective power analyzer on the market, to a full range of low and medium voltage correction equipment. To date, we have deployed 50,000+ monitoring solutions and delivered 5,000+ correction projects in over 50 countries. We are proud to count many of the world leading companies, including dozens from the Fortune 500, as our customers. The Company's focus is on Power Intelligence. Power Intelligence is a significant step above the traditional world of Power Quality. Companies today need to anticipate problems before they affect their power equipment and manufacturing processes. Having accurate data that pinpoints power issues in real-time avoids costly downtime, increased energy, and operating costs. Analyzing data and correcting power quality issues before the problems occur are key.This is what Powerside Power Intelligence solutions are all about. We have facilities in Alameda, California, and in Montreal, Quebec, Canada. We provide a competitive compensation package with healthcare and retirement plans. Also, all our employees share in the success of our company through a stock option plan. The Role: Technical Support Engineer, Alameda, California We're looking for a hands-on customer-obsessed' technical support engineer as we expand our support team. Do you have a sharp mind for analyzing power quality and energy data, solving electrical power installation, design problems and thinking outside the box? Powerside is looking for a self-starter with excellent written and oral communications skills to fulfill the role of Technical Support Engineer.This position provides pre- and post-sale technical support for power quality energy meters, software, and communication products. You will become intimately knowledgeable with our products and use your expertise to educate our customers to understand and solve their power quality problems. Responsibilities Provide technical support for power quality monitoring and correction equipment to our global partners and customers Troubleshoot and diagnose customer technical issues over the phone and respond to emails in an accurate and timely manner Analyze power quality and energy measurements to provide our partners and customers with solutions and recommendations Provide prompt and accurate feedback to customers Maintain and update customer cases in Salesforce CRM ticketing system (Log, Open and Close tickets to resolution) Perform hardware and software testing to duplicate customer issues Work closely with our engineers to investigate and resolve customer issues Identify and communicate customer's needs and sales opportunities to help future growth Assist with the composition and implementation of technical documentation and training Perform other customer related duties as needed Travel may be required Requirements Strong customer service skills and aptitude Excellent problem solving, analytical skills and conflict resolution Passion and empathy in customer service with a sense of urgency in resolving problems Basic understanding of electrical power distribution systems, applications, and design Basic knowledge of networking protocols Ability to communicate effectively with both technical and non-technical users Prior technical support, sales engineering and/or field support experiencepreferred Excellent written, oral and presentation skills B.S. in Electrical Engineering desired Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Electrical Equipment Manufacturing Referrals increase your chances of interviewing at Powerside by 2x Get notified about new Technical Support Engineer jobs in Alameda, CA . Pleasanton, CA $104,700.00-$141,700.00 1 week ago San Francisco, CA $140,000.00-$160,000.00 4 months ago Fremont, CA $116,000.00-$132,000.00 6 days ago San Francisco, CA $62,000.00-$72,000.00 5 days ago San Francisco, CA $65,000.00-$75,000.00 1 month ago San Francisco, CA $75,000.00-$150,000.00 1 month ago San Francisco, CA $88,000.00-$107,000.00 3 weeks ago Menlo Park, CA $80,000.00-$100,000.00 2 weeks ago San Francisco, CA $70,000.00-$150,000.00 1 year ago San Francisco, CA $135,000.00-$150,000.00 3 weeks ago San Mateo, CA $60,000.00-$74,000.00 3 weeks ago Technical Support Engineer - University Graduate 2025 San Francisco, CA $90,000.00-$125,000.00 3 days ago San Francisco, CA $70,000.00-$180,000.00 3 weeks ago San Francisco, CA $5,000.00-$8,000.00 3 months ago San Francisco, CA $30.00-$45.00 16 hours ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr