Telecom Engineer

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This Telecom Engineer will join a team of 2 others who support our client. They will be responsible for troubleshooting anything telecommunications related for the organization. They will must have experience with Cisco voice products such as UCCX, Jabber, and on perm systems, the whole Cisco collaboration suite. They will take tickets 10-15 tickets per day via ServiceNow. Troubleshooting issues with PBX ( (hunt Group, call forwarding, setting up general scheduling) At any given time there are 50+ tickets in the back log that must be serviced and resolved. Issues may include tier one troubleshooting, Sip and trunk protocols. They will work with 3rd party vendors with eFax, Cisco, Momentum, and others.
This engineer must have great communication skills and customer service experience as they may be working with nurses, radiologist, and or doctors. In addition to troubleshooting issues, they may be included in projects such as new builds. Our client is averaging 1 new build a month currently. They will help to support setting up the cloud platform for that site. Also, decommissioning old devices, if a clinic is going through an upgrade, this engineer may need to go onsite and decommission old hardware. The organization will pay for the travel. This is less than 2% of the role.
Skills
Voip, Telecom, Cisco call manager, Telephony, uccx, pbx, Telecommunication, Troubleshooting, servicenow, Sip, trunking
Experience Level
Intermediate to Expert Level
Pay and Benefits
The pay range for this position is $30.00 - $75.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Aug 29, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Location:
Austin, TX, United States
Category:
Computer And Mathematical Occupations

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