Workforce Planning Engineer
New Yesterday
United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise,
excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best practice programs.
Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals and functional experts. Each member of
our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement,
teamwork, and excellence in every aspect of our business.
Primary Purpose
The Workforce Planning Engineer supports the development and execution of scalable labor planning and resource optimization strategies to ensure front-line operations teams are appropriately staffed to
meet business demand. This role focuses on building and maintaining workforce models, tools, and analytics that enable accurate forecasting, resource loading, and deployment planning across a national
operations network. The Workforce Planning Engineer collaborates with cross-functional teams, including Operations, Sales, HR, IT, and Finance, to ensure labor strategies are data-driven, operationally feasible,
and aligned with company goals.
Essential Functions
•Develop and maintain labor forecasting models incorporating seasonality, demand trends, and service-level
requirements.
•Analyze job-level and crew-level resource requirements to support accurate labor loading across shifts,
markets, and time periods.
•Analyze workforce data and trends; deliver reports and dashboards to support labor planning and decision-
making.
•Design and maintain tools to support labor planning, crew deployment, and schedule optimization.
•Support assessment of market capacity and labor needs to inform staffing plans and coverage strategies.
•Partner with HR, IT, Operations, and Finance to support the development and rollout of labor planning
solutions.
•Assist in field adoption of workforce tools and provide analytical support for labor-related initiatives and
operational pilots.
•Identify opportunities to streamline workforce planning processes and improve model accuracy and
usability.
•Support modeling of workforce impacts for changes such as territory shifts, service line expansion, and
organizational redesigns.
•Maintain documentation and SOPs for workforce models, tools, and data flows to ensure knowledge transfer
and standardization.
•This role may require up to 15% travel to field locations for planning assessments, implementation support,
or field validation.
•Perform other duties and projects as assigned.
SUPERVISORY RESPONSIBILITIES
This position does not have direct supervisory responsibilities.
Qualifications
QUALIFICATIONS
EDUCATION
Min/Preferred
Education Level
Description
Minimum
4 Year / Bachelor's degree
in Industrial Engineering, Operations Research, Data Analytics, Supply Chain, or a related field. Or combination of relevant education and training
EXPERIENCE
Minimum Years of Experience
Maximum Years of Experience
Comments
3
operations analysis, workforce modeling, or data driven planning roles (field services, logistics, or supply chain preferred)
Experience with data visualization tools (e.g., Sigma, Tableau).
Proficiency in Excel, SQL, and workforce modeling software.
Preferred: Experience with Python for data analysis, automation, or modeling
Exposure to labor management or route-based service environments is a plus.
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
- Strong analytical and problem-solving skills
- Ability to translate complex data into actionable insights
- Collaborative mindset with the ability to work across functions
- High attention to detail and commitment to data accuracy
- Excellent communication skills (written and verbal)
- Comfortable working in a fast-paced, dynamic environment
Physical Requirements
Demand Frequency
- Sit while answering phones or reply to emails
- Use hands and fingers to handle, control or feel objects tools or controls
- Repeat the same movements when entering data
- See details of objects that are less than a few feet away
- Speak clearly so listeners can understand
- Understand the speech of another person
- Focus on one source of sound and ignore others
- Hear sounds and recognize the difference between them
- See differences between colors, shades and brightness
Benefits Summary
All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:
- Holiday & Paid Time Off (pro-rated for Part-Time employees)
- Medical/Pharmacy
- Dental
- Vision
- Employer-Paid Short-Term Disability
- Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
- Voluntary Employee Life & Accidental Death and Dismemberment
- Voluntary Spousal Life
- Voluntary Dependent Life
- Hospital Indemnity, Accident and Critical Illness
- Commuter/Transit Account
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- 401(k) with employer match
- Employer-Paid Employee Assistance Program (EAP)
- Employee Discounts
At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.
Salary Range
$95,000.00 - $120,000.00 / year
Pay Transparency Statement
At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.
EEO Statement
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
- Location:
- Westborough
- Job Type:
- PartTime