Customer Support Engineer

New Today

IDR is seeking a Technical Customer Support Engineer to join one of our top Tech clients in Orlando, FL . This role offers an exciting opportunity to get your foot in the door with one of the largets digital technology organizations! If you're looking to get your foot in the door with one of the most innovative industry leaders...Apply today!
Position Overview/Responsibilities for the Technical Support Engineer: The Technical Support Engineer will join their Customer Support team in Orlando, FL, supporting our globally growing customer base. You will be responsible for providing best-in-class support for the ServiceNow platform, to ensure a positive customer experience. Duties Include:
Log cases on the IT Service Desk and maintain details of software / hardware problems detected. Provide initial triage technical support by answering customer inquiries, solving problems and providing product information via case, phone or e-mail in a timely efficient manner. Escalate to internal or external support resources and Subject Matter Experts when necessary. Support users in the use of the ServiceNow platform by providing necessary advice and/or training. Perform initial triage of customer cases with documented solutions and/or workarounds. Manage 5-7 cases daily. Required Skills for Technical Support Engineer 2+ years' experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis. 2+ years' experience within a customer service role - Experience asking clear and precise questions to customers to ascertain the exact details of the problem Degree in Computer Science or similar field Basic understanding of ITIL Skills and business processes. The ability to communicate effectively with people at all levels. Why IDR? 20+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
#LI-Onsite
Apply
Location:
Orlando, FL, United States
Category:
Computer And Mathematical Occupations

We found some similar jobs based on your search